2008 Deming in Quality Progress

2月份 Quality Progress (QP) 以 14經營責任介紹 Guitar製造公司SCGC (pp.25-30)

Good Vibrations

by Foo, Luke T.

Modern quality management principles define quality as customer satisfaction with product and service. SCGC has a web page where guitar owners can have questions about their guitars answered by Hoover or Roberts. With employee empowerment accompanying goo...

4月 QP p.11 介紹 Deming's Legacy