「華人戴明學院」是戴明哲學的學習共同體 ,致力於淵博型智識系統的研究、推廣和運用。 The purpose of this blog is to advance the ideas and ideals of W. Edwards Deming.

1996年12月20日 星期五








1996年9月1日 星期日

1996 戴明修練I / 戴明修練II

9月,正式出版W. W. Scherkenbach著《戴明修練I》(The Deming Route to Quality and Productivity)、《戴明修練II》(Deming’s Road to continual Improvement

M003 戴明修練I W. W. Scherkenbach 鍾漢清 350

The Deming Route to Quality and Productivity 初版1986年
我的版本是 Ceep Press 和 ASQC的 Quality Press 合作出版

謝爾肯巴赫先生在本書中以大師的方式,論述〝零缺點〞說法的不可取。現在單單要求「符合規格」與「沒有顧客抱怨」業已不夠。 事業要能長遠地繁榮,必須要使顧客誇口讚賞你的產品或服務,成為忠實顧客,並帶朋友來做新生意。

言 作者導言 編譯序 創造一致目的﹝要點一﹞

M004 戴明修練II W. W. Scherkenbach 鍾漢清 450

要完成此種轉型,必須由有淵博而深入的 知識人來領導。本書作者謝爾肯巴赫先生就是位能把淵博知識落實在產品品質、服務品質、教育及政治之改善的人。此書的特色是原理清楚,而又有豐富的佐證案 例。作者飽覽群籍而摘要其精華。本書有配合而精彩的CD-ROM及DVD產品,煩請參考下述資料〝Breakthrough Performance!〞。


明日世界的流程:持續改善 變革的一些理論

Deming's Road to Continual Improvement

Deming's Road to Continual Improvement

by William W. Scherkenbach

Based on the author's management experience and years of work with Dr. Deming, this book explains Process Definition, the Voices of the Customer and the Process, lessons from the Red Bead and Funnel Experiments, the Deming Cycle, and Barriers to Change. Also included are ways to operationalize the Deming Philosophy, including Organization for Quality, Attributes of a Leader with Profound Knowledge, and the need for education.

360 pages. Hardback. $20.00



1996年8月28日 星期三


[PDF] Shewhart’s Charts and the Probability Approach
HR Neave, DJ Wheeler - … of the British Deming Association, Birmingham, England, 1996 - mqip.com
... Dr. Donald J. Wheeler is a specialist in the field ...

Kilian, Cecelia S., The World of W. Edwards Deming, 1996

  • Hardcover: 385 pages
  • Publisher: SPC PRESS (Statistical Process Control); 2 Revised edition (August 11, 1992)
  • Language: English
  • ISBN-10: 0945320299

2nd ... Neave, Henry R., The Deming Dimension, SPC Press, Inc ...

3月8日 鍾漢清於東海大學IE系講 “戴明博士與第四代管理”

1996年4月 『TQC』を『TQM』に呼称を変更 (JUSE)

12月20日華人戴明學院與尋智專業顧問有限公司共同主辦 1996年 戴明博士紀念研習會

1996年8月26日 星期一

1996年8月《品質成本管理》/ 致Diana Deming Cahill

◎ 8月,鍾漢清先生將《品質成本合理化》(1983)重新改寫、出版為《品質成本管理》(台北:中華民國品質學會)。


1996827日我將[戴明修煉 I/II]兩書中文版送美國 Diana Deming Cahill
Diana Deming Cahill
1369 Via Coronel Palos Verdes Estates California 90274-1965
8 YUNG Li Road, YUNG HO,
Taipei, Taiwan
AUG. 27,1996
Dear Diana Deming Cahill,
Enclosed is one the books by W. W. Scherkenbach for The Deming Institute reference. Although it is all Chinese, you may know from the advertisements that I’ve published Dr. B. Joiner’s and books by W.W.S.
The first several pages are introduction to the proposed Chinese Deming Association. Our near term pathforward is to compile and translate about 8-12 books of Deming’s School(endorsed by Dr. Deming’s Forewords). This is our key mission.
We also encourage Taiwanese to set up DUG. We’ll enhance international involvement with various Deming Organizations. We’ll also publish our R&D through booklets later.
I like to thank you The Institute continue to send me the information which I passed on to all the concerns. I also like to ask the address of Dr. Thomas Nolan. We are considering to translate their Improving Quality Through Planned Experimentation..
Both Dr. Deming’s books Chinese translations will be published next Jan. in Taiwan.
I hope we can compile and translate one volume of selected papers by Dr. Deming into Chinese. I hope the Institute help me to get the permission for translation. Otherwise I need to negotiate with many organizations. Please advise.If we can not get the permission,we’ll use it as internal reference only.
The following papers by Dr. Deming is my idea listed for your commenets.
1. Elementary Principles of the SQC
Note:This is the re-issue of Prof. Liu’s translation in 1974 which got Dr. Deming’s agreement.
2. On Some Statistical Aids Toward Economic Production
3. Boundaries of Statistical Inference
4. Some Hazards of Great Ideas
5. Interview with Quality Journal
6. major Forewords for friends including on W. A. Shewhart
7. What happened in Japan
8. Deming on education
Best Regards,

2008 自問: 十多年來我長進多少?

1996年8月18日 星期日


grant eugene l ________________________________

Page 1
(1897 - 1996)

Eugene L. Grant, Professor of Economics of Engineering at Stanford, was a
profound scholar, an inspiring teacher, a mentor who influenced the careers of
many both in academia and industry, an excellent writer, a distinguished
engineer, and a pioneer in engineering education. He is well known worldwide
for his textbooks Principles of Engineering Economy, first published in 1930 and
now in its eighth edition (1990, co-authored with W. G. Ireson and Richard
Leavenworth) and Statistical Quality Control, first published in 1946 and now in
its seventh edition (1996, co-authored with Richard Leavenworth). He also
authored Basic Accounting and Cost Accounting (1956) and co-authored with
Paul T. Norton Depreciation (1949), and he was the co-editor with W. G. Ireson
of the Handbook of Industrial Engineering and Management.

A primary object of both his textbooks and his classroom lectures was to
develop in his students an ability to find practical solutions to real problems.
An underlying philosophy of his was that engineers have a great responsibility
for the way the world is changed, and thus it is not sufficient to train engineers
technically because they also must be concerned with the broader needs of the
community. In 1978, Professor Grant was honored with a California State
Assembly resolution stating that his "numerous and invaluable contributions
to his community, state, and nation, all for the benefit of his fellow man, [are]
deserving of special recognition and the highest commendation."

Gene Grant was born in Chicago and graduated from Hyde Park High
School. He received the Bachelor of Science degree from the University of
Wisconsin in 1917, served in the Navy in World War I, worked with the U.S.
Geological Survey, and beginning in 1920, became a member of the civil
engineering faculty at Montana State College in Bozeman. In 1991, at age 94, he
described his introduction to engineering economy:

[In my first year at Montana State,] I was given the option of teaching or
not teaching a course called 'Engineering Economics.' Even though I had never
heard of the subject, I elected to teach a course on it. That decision affected the
reset of my life. While reading J.C.L. Fish's book on engineering economics, I
discovered how engineering decisions should be related to money. The
amazing thing to me was that in all my undergraduate days, nobody had ever
mentioned to me that it made any difference how much anything cost. I
decided that I wanted to know more. Over the next several years, I became
more acquainted with that particular area of engineering through various
activities. I took a year's leave of absence without academic pay to work with
utility companies in the Chicago area. I went to summer school at the
University of Washington, taking courses in the Economics Department. I
spent another summer attending classes at the University of Wisconsin. When
I had a sabbatical leave in 1927-28, I earned a master's degree in economics from
Columbia University.

He also tells how his interest in engineering economy led to his interest
in statistics and the statistical control of quality in production:

During my sabbatical, I also wanted to start writing a book on engineering
economics. The only advice I was given was that the Bell Telephone System
could provide the best guidance in this field. While in New York, I took
advantage of a contact I had with General R.I. Rees, an assistant vice president at
AT&T. I interviewed a fair number of people at AT&T that year. To prepare for
these interviews, I read many Bell System publications, including the Bell
Systems Technical Journal. At the time, [Walter] Shewhart and [Harold] Dodge
had been writing about early concepts and developments in statistical quality
control. So when I had a chance to select people to interview, I chose Shewhart
and Dodge.

In 1930, I came to Stanford, invited by Professor [J.C.L.] Fish. He had just
been made head of the Civil Engineering Department and was due to retire in
about five years. He wanted his work in engineering economics to be carried on
at Stanford. He gave me some instructions as to what he wanted me to teach.
Along with a fair number of civil engineering courses, I was to teach a short
elective course in statistics for engineers. I conducted this course once a year
throughout the 1930's and into the '40's. In this two unit elective course, I
covered, among other things, Shewart (sic? SHEWHART) and Dodge's ideas; although looking
back, I really didn't understand them very well.

From 1941 through 1944, he directed the Engineering, Science, and
Management War Training program at Stanford, where in conjunction with
Holbrook Working, he helped develop an intensive short course on Quality
Control by Statistical Methods for key personnel of war industries. This course
and its follow-up seminars became the model for a nationwide programs of
similar courses sponsored jointly by the War Production Board and the United
States Office of Education. Alumni of these courses formed the American
Society for Quality Control in 1946. During a sabbatical in 1945, Grant turned
his notes from the short course into Statistical Quality Control, the first textbook
published on the topic.

Gene Grant was the executive head of the Department of Civil
Engineering from 1947 to 1956 and was chairman of the Committee on
Industrial Engineering from 1945 to 1952. Moreover, he was responsible, either
directly or indirectly, for the establishment of the departments of Industrial
Engineering, Engineering Economic Systems, and Operations Research in
Stanford's School of Engineering. In addition, he was instrumental in the
development of programs in Engineering Economic Planning (later
Infrastructure Planning and Management) and Construction Engineering and
Management, both in the Civil Engineering Department.

Professor Grant, a very modest man, never referred to his many honors.
He received the 1952 Shewhart Medal from the American Society for Quality
Control (ASQC) and was award honorary membership in the society in 1968. In
1966, ASQC established an annual E.L. Grant Award for distinguished
contributions to quality control education. He was one of three honorary
academicians of the International Academy for Quality. In 1964, he received a
distinguished service citation from the College of Engineering at the University
of Wisconsin-Madison for his work in engineering economics and statistical
quality control. In 1965, the Engineering Economy Division of the American
Society of Engineering Education established an annual E.L. Grant award for the
best paper in each volume of The Engineering Economist. Professor Grant
received the Founders Award from the American Institute of Industrial
Engineering in 1965 and the Wellington Award in 1979. In 1973, he was
awarded an honorary doctorate in civil engineering at Montana State
University. In 1987 he was elected to the National Academy of Engineering,
and at the time of his death, he was the oldest living member of the Academy.
He was a member of the American Society of Civil Engineers (Fellow),
American Society for Engineering Education, American Society for Quality
Control (Fellow), American Statistical Association (Fellow), Institute of
Mathematical Statistics, Econometric Society, Tau Bet Pi, Sigma Xi, and the
American Association for the Advancement of Science (Fellow).

Gene Grant married Mildred Livingston on September 4, 1923. They
enjoyed the symphony and the theater and were fans of Stanford basketball. He
was scorer for Stanford's basketball team in the '30's and '40's. He also
volunteered as a stage hand in the drama department in the '30's.
The Grants' daughter, Nancy Grant Chamberlain, died with her husband
and four sons in an airline crash in 1961. The Grants established the Nancy
Grant Chamberlain Memorial Scholarship Fund at Stanford in her memory.
Mildred died in 1980. Gene married his cousin, the former Dorothy Northrup
in 1985. She died in 1989. He is survived by his stepson, Robert Northup of
Lake Luzern, New York. Professor Grant was buried in Bozeman, Montana.

Robert V. Oakford, Chair
James M. Gere
James V. Jucker
Jeffrey R. Koseff

1996年5月26日 星期日

1996年5月Deming's Profound Changes: When Will the Sleeping Giant Awaken?

5月15日收到Deming's Profound Changes: When Will the Sleeping Giant Awaken? 之合著者 Kenneth T. Delavigne來信。
我後來跟他說,由於版權代理商動小手腳來提高原先版稅,所以決定放棄購買該書版權 ...

Deming's Profound Changes: When Will the Sleeping Giant Awaken?


Deming's Profound Changes: When Will the Sleeping Giant Awaken? [Facsimile] (ペーパーバック)
Kenneth T. Delavigne (著), J. Daniel Robertson (著)

From the Back Cover
Increasingly, the demise of many businesses and organizations is being blamed on current western management practice—which can be traced directly back to the 19th century and Frederick Taylor's theory of scientific management. Although W. Edwards Deming proposed a new, more modern philosophy of management decades ago, the western world, instead, continued to practice Taylor's philosophy—by now adulterated and corrupted many times over into a new form of its own (neo-Taylorism). This volume explores—in depth—neo-Taylorism (where it came from and what its beliefs are), Deming's philosophy (his system of profound knowledge and his 14 points), and suggests how Deming's philosophy—if adopted—could be an antidote for today's managerial ineffectiveness. Shows organization and technical managers how to change—using Deming's principles—in order to improve quality in delivered services and products and in employee satisfaction. Analyzes the flaws of Taylorism and Neo-Taylorism— with point-by-point comparison with Deming's philosophy. Clearly explains the Deming quality philosophy from a conceptual framework that can then be applied (rather than from a recipe or case study format, which has proven to be ineffective). For Executive and Technical Managers (all industries); Quality Managers and Practitioners; Quality, Productivity, Organizational Development Consultants.

About the Author

Kenneth T. Delavigne is an independent consultant and teacher in Quality Methods. He previously served a 24-year tenure with IBM--where, for over 12 years, he was involved in the quality area. Mr. Delavigne became a student of Deming's in 1982, and recently assisted Dr. Deming in teaching one of his four-day seminars.

J. Daniel Robertson is Director, Customer Repair Services, 3Com Corporation, Santa Clara, CA. For 21 years, he has worked as an engineer and manager of high tech manufacturing and customer service operations in California's Silicon Valley. Mr. Robertson was introduced to Dr. Deming's theories in 1980 at Hewlett Packard where he applied the philosophy to both production and administrative processes. At 3Com Corp., he applied Deming's teachings to build a high volume organization where the culture was one of "quality being everyone's responsibility."

  • ペーパーバック: 300ページ
  • 出版社: Pearson P T R; Facsimile版 (1994/3/7)
  • 言語 英語, 英語, 英語
  • ISBN-10: 0132926903
  • ISBN-13: 978-0132926904
  • 発売日: 1994/3/7

1996年4月26日 星期五

1996年 (民85年)4月《第四代管理》

1996 (民85年)

4月:出版Brian Joiner博士著《第四代管理》(Fourth Generation Management),鍾漢清譯。後半年,承宏遠興業總經理葉清先生大力幫忙,得以翻譯製作八模組的《第四代管理教學錄影帶》。並感謝他推介James P. Womack and Daniel T. Jones合著《精實系統革命》(Lean Thinking)和參與『1996年戴明博士紀念研習會』等善舉。宏遠興業在總經理葉清先生領導下,約五年就有一番新氣象;葉清先生獲得許多獎章、特別報導(譬如說,200689日之工商時報)。

M001 第四代管理 Brian Joiner 鍾漢清 380

本書以戴明博士的「淵博知識體系」為主軸、「KANO魅力品質特性」、「品質(顧客)的掌握,科學方法(推廣統計品管至各經營管理議題, PDCA 等),如何利用團隊一體,發揮協力的神效等,都有精彩的論述。





書評   戴久永教授工商時報(1996年6月29日)書評:「譯筆流暢,愛不忍釋手的書。」
Fourth Generation Management: The New Business Consciousness

Fourth Generation Management: The New Business Consciousness (ハードカバー)
Brian L. Joiner (著), W. Edward Deming (著)

Book Description
Written by the first of a new breed of ``quality gurus,'' Fourth Generation Management is a clear, concise synthesis of the best of current management practice and a host of dynamic prescriptions for the future. The centerpiece of the book is the ``Joiner Triangle'', which provides readers with a conceptual framework upon which to build a new corporate culture--one that positions companies for growing productivity and profit in the years ahead. Focusing on quality as defined by the customer. . .a scientific, databased approach to management. . .and the creation of long-term, team-spirited relationships both internally and externally--the Joiner Triangle is already gaining credence as the management philosophy of tomorrow. And that's only the beginning. Readers will learn why process is more important than short-term results, how to foster a working environment in which all employees feel like winners, a new way of looking at data, processes, and variation, and much more. In short, this major release by a widely respected quality improvement leader is the business person's blueprint for the next phase of the ``Quality Revolution.''

  • ハードカバー: 289ページ
  • 出版社: Mcgraw-Hill (1994/2/1)

◎出版福田龍二Ryuji Fukuda著《日本管理工程》,林有望、鄭志庚合譯。謝謝作者贈新著『致力經營管理之開發』以及劉仲庸先生與日本規格協會洽談版權。

23日收到 TWEDI 副董 Linda Deming Ratcliff信件和基金會簡介。