「華人戴明學院」是戴明哲學的學習共同體 ,致力於淵博型智識系統的研究、推廣和運用。 The purpose of this blog is to advance the ideas and ideals of W. Edwards Deming.

2015年2月23日 星期一



Job Details

QUALITY ASSURANCE ASSISTANT, Institute for Social and Economic Research (ISER)RefSO695 Location Colchester Job Category Office Support

Salary£24,775-£27,864 per annum Closing date 22 March 2015

The Institute for Social and Economic Research (ISER) is looking for a Quality Assurance Assistant to join the Understanding Society survey project. Working closely with others in the survey team you will be involved in the extensive checking of survey data received from the external agency that carries out the interviews. This checking involves working with large and complex datasets at a detailed level as part of the quality assurance process prior to the data being further processed and eventually released to analysts.

The successful candidate will be computer literate with a good working knowledge of various standard software packages, as well as an understanding of computer programming concepts, ideally with some experience of software development. Proven ability to analyse complex options and datasets, and to produce high quality work to tight deadlines, are also essential to this role.

This post is fixed-term for one year.

Please use the link below for a full job description, person specification and further information relating to this post. Please read this information carefully before applying for this post as it contains details of documents that must be attached to your application. Applications should be made on-line, but if you would like advice or help in making an application, or need information in a different format, please telephone (01206 874588/873521).

Further information about this post

SO695 Jobpack.pdf
Working at the University of Essex 1014.pdf

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2015年2月22日 星期日

Which decade of the 20th century would you most like to go back to?

那個"秩" (按:十年為一秩)他最喜歡?
Which decade of the 20th century would you most like to go back to? Republicans preferred the morally uncomplicated 1950s under President Eisenhower; Democrats pined for Bill Clinton's 1990s. Most just yearned to be young again http://econ.st/1G7IOwe‪#‎econarchive‬ (2013)

2015年2月21日 星期六

In Hospitals, Board Rooms Are as Important as Operating Rooms

CreditBen Wiseman
If you or a loved one is having a heart attack, your most pressing concerns probably include how quickly you can get to the hospital and the quality of care you’ll receive. You’re probably not thinking about the hospital’s board room, even though quality of care for heart attacks and many other conditions may be determined in large part by decisions made there.
Several studies show that hospital boards can improve quality and can make decisions associated with reduced mortality rates. But not all boards do so.
”Most board members are community leaders, serving on the board to support fund-raising goals,” said Ashish Jha, a Harvard physician. “They don’t think it’s their job to hold management accountable for performance. Board members often feel like clinical quality is physicians’ jobs, and they don’t want to step on doctors’ toes.”
The trouble with this perspective is that boards, and other hospital management, can influence care in ways that individual physicians cannot. They can promote protocols that ensure that crucial information is conveyed to the right people at the right time. They can establish systems so that equipment and supplies are available when needed. They can set expectations for a culture of high performance,not just from individuals but from teams of them that must work together. And they can require quality to be monitored against goals with incentives to push it toward those targets.
”I’m a much better doctor in a well-managed hospital where the systems are in place to help me do my best work,” Dr. Jha said. “Even a great chef can’t produce a good omelet with eggs that are stored in the freezer or the stove doesn’t work reliably.”
Each hospital is a bit different, but generally board members are recruited for either their fund-raising prowess (if the hospital is nonprofit) or for expertise in a specific field like finance or regulatory compliance (if the hospital is for-profit), Dr. Jha said. Few board members are medical professionals. Most boards perpetuate themselves — in other words, the board itself, or its chairman, invites new members to join, rather than holding an election among a larger group of stakeholders.
In general, hospital boards do not view themselves as institutional champions of quality. According to work by Dr. Jha and his colleague Arnold Epstein, only 20 percent of nonprofit hospital board chairmen reported that the board was one of the top forces for quality at their hospitals. At hospitals with low-quality scores on standards established by Medicare, only 11 percent did so. Only half of boards view clinical quality as one of their top two concerns. In contrast, financial performance was a top priority for about three-quarters of hospital boards. The analysis examined the association of boards’ priorities with a wide range of evidence-based measures of quality, including those for heart attack care.
Troublingly, most hospitals boards can’t accurately assess their institution’s quality. There’s a Lake Wobegon effect*: More than half of hospitals with low quality thought they were actually above average.
*Main article: Illusory superiority :Lake Wobegon is a fictional town in the U.S. state of Minnesota, said to have been the boyhood home of Garrison Keillor, who reports the News from Lake Wobegon on the radio show A Prairie Home Companion.

The Lake Wobegon effect, a natural human tendency to overestimate one's capabilities, is named after the town. The characterization of the fictional location, where "all the women are strong, all the men are good looking, and all the children are above average," has been used to describe a real and pervasive human tendency to overestimate one's achievements and capabilities in relation to others. The Lake Wobegon effect, where all or nearly all of a group claim to be above average, has been observed in high school students' appraisal of their leadership,[8] drivers' assessments of their driving skill,[9] and cancer patients' expectations of survival.[10]
Almost all hospital boards have the power to hire and fire the chief executive officer, and the management that the C.E.O. provides reflects the board’s priorities. Jonathan Kalodimos, an economist with the Securities and Exchange Commission, found that when hospital boards exert stronger governance over management, as measured by level of involvement in setting compensation levels, more effective medical treatment is provided, leading to lower heart attack mortality rates. But when the chairmen of only 44 percent of hospital boards choose clinical quality as a top priority for evaluating C.E.O. performance, that may signal that quality is not paramount. Hospitals with higher quality are twice as likely to emphasize it in C.E.O. evaluations by their boards, according to Dr. Jha’s work.
Hospital C.E.O.s are highly paid, in general, earning annual salaries of just under $600,000, on average. But those salaries are not related to clinical quality, according to work by the Harvard physician Karen Joynt and colleagues. Instead, C.E.O. salaries are higher at large teaching hospitals, at institutions with higher patient satisfaction, and at hospitals that use more advanced technology.
In turn, C.E.O. leadership and management decisions affect quality. A health economist at Oregon Health & Science University, K. John McConnell, and his colleagues found that hospital management practices adopted from manufacturing and technology sectors — such as “lean” methodologies developed by Toyota — were associated with better care and lower 30-day mortality from heart attacks. These management practices include eliminating inefficiencies and variations, fostering collaboration, setting targets and tracking progress toward them. They can reduce the time it takes between when a heart attack patient arrives at a hospital and when he’s treated, improving outcomes. Other work found good management is associated with better quality of care in intensive care units.
If board and management leadership are so important for quality, how can we foster more of it? One way is to promote competition. Work byMr. McConnell and colleagues found that hospitals facing greater competitive pressure have better management practices, though the relationship is of modest strength. This is consistent with other evidence reviewed by the health economists Martin Gaynor and Robert Town. They found that, in general, when hospitals consolidate, reducing competition, quality suffers.
The market should promote quality another way. Hospitals whose heart attack patients survive longer have a greater market share that grows over time, a study by the Harvard economist Amitabh Chandra and colleagues found.
This doesn’t mean we should sit back and let the market as it exists today be the sole arbiter of quality. Policy can play a role as well, working with the market, not against it. One way is to base payment to health care providers more on quality and less on volume. In theory, this should align what hospital boards tend to focus on — financial performance — with what we might prefer they focus on — quality. Though many attempts at pay-for-performance have yielded disappointing results, one reason may be that the incentives (and penalties) were not large enough.
It might also help if more members of hospital boards were trained in clinical quality, as called for by prominent health care quality organizations. Just 32 percent of boards receive such training.
The American health system is known for its high cost. But what’s just as troubling, if not more so, is the mediocre quality it delivers for that cost. It’s natural to think that direct caregivers — doctors, nurses, and other technicians and assistants — bear the entire burden of providing better care. But research shows that we should consider the environment and culture in which they work, which is shaped in large part by their institutions’ boards and management. If we don’t foster a focus on quality at high levels, even the best health care workers may not provide the best care.

2015年2月19日 星期四

Want to get motivated? Try these miserable quotes

"At some point in the evolution of corporate life, someone decided that marrying a photo of a whale’s tail breaking the surface of the ocean or a cactus in the desert with an Einstein or Confucius quote would spur employees on to greater productivity. But psychologists now believe that an unconscious correction process takes place whenever someone tries to persuade you of something."
‘Behavioural backlash’ means that pictures of whales and positive...

Want to get motivated? Try these miserable quotes

‘Behavioural backlash’ means that pictures of whales and positive slogans can have unintended consequences. Here are some despairing alternatives 
A humpback whale
 A humpback whale making a splash. Photograph: Alamy
Andy Murray’s personal motivational quotes were revealed this week when a journalist found a sheet of paper the tennis player had been checking during a match in Rotterdam. They included the eminently sensible “Be good to yourself,” “Try your best” and, more obscurely, “Be intense with your legs”.
They’re classic Andy – understated, a little weird. But probably just right for a sportsman who needs something practical to help him maintain focus after a gruelling set.
Indeed, little phrases like this have an obvious appeal for those who lead stressful lives. At their best they represent the wisdom of ages in portable form, a fixed point to hold on to amid a whirl of distractions. But could some of them do more harm than good?
Confucius motivational poster
At some point in the evolution of corporate life, someone decided that marrying a photo of a whale’s tail breaking the surface of the ocean or a cactus in the desert with an Einstein or Confucius quote would spur employees on to greater productivity. “It does not matter how slowly you go as long as you do not stop,” the ancient Chinese sage proclaimed over the heads of exhausted workers. Except that psychologists now believe that an unconscious correction process takes place whenever someone tries to persuade you of something. As Nick Asbury pointed out earlier this week, this has been called “reverse priming” or “behavioural backlash”. It can lead to precisely the opposite action or attitude to that intended. It’s particularly strong when the persuader is perceived as a “controlling” force, like your boss, or by extension, the company you work for.
With that in mind, might it be time to rethink tactics used to inspire workers? Could dismal, miserabilist slogans actually jolt us into greater creativity and enjoyment of life?
Among several strong contenders for sources of psychologically savvy inspirational quotes is Soren Kierkegaard. Much of the work of adapting Kierkegaard for modern audiences has already been done by the wonderfulKimKierkegaardashian, a Twitter account that mashes up the Danish philosopher with that quintessential 21st-century celebrity.
Then there are herzoginspirationals, tributes to the not-always-half-glass-full worldview of German director Werner Herzog. They appropriate the whale-tail medium to exhilarating effect. With so many to choose from, you’re bound to find one that’s just right for your office or meeting space. And remember – the common denominator of the universe is not harmony but chaos, hostility and murder. Have a great day!
Werner Herzog inspirational poster
Werner Herzog inspirational poster
Werner Herzog inspirational poster
Werner Herzog inspirational poster


Sixteen years after Hugo Chávez took power in Venezuela, and two years after he died, his “Bolivarian Revolution” faces the gravest threats yet to its survival. The regime is running out of money to import necessities and pay its debts. Venezuela is suffering from the combination of years of mismanagement and corruption, and the collapse in the price of oil http://econ.st/17l0Q1I
ON A Wednesday evening around 30 pensioners have gathered for a meeting in a long, brightly lit room in a largely abandoned shopping gallery in Santa Teresa, a...

By refusing to rein in oil production while prices fell, the Saudis permitted a big surplus to grow and served notice on higher-cost rivals that they would not prop up other people’s profit margins at the expense of their own market share. Oil is being stored in the hope that demand and prices will pick up later. So stocks, plus renewed political worries, have pushed the price of oil back over $60http://econ.st/1G3TADE

STAGE one of Saudi Arabia’s plan—or perhaps hope—to restructure the oil market is taking longer than expected.

2015年2月17日 星期二

台大圖書館的 W. Edwards Deming 部分藏書


Statistical method from the viewpoint of quality control, by Walter A. Shewhart ... with the editorial assistance of W. Edwards Deming
Washington, The Graduate School, The Dept. of Agriculture, 1939
No one has rated this material 說明
館藏地索書號條碼狀態 說明
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Statistical adjustment of data / by W. Edwards Deming

New York : Wiley, c1943

Some theory of sampling / W. Edwards Deming
New York : Wiley, [1950]

書名 標本調查の理論 / 德明(William Edwards, Deming)撰 ; 齋藤金一郎譯
主要作者 Deming, W. Edwards (William Edwards), 1900-
德明 (Deming, W. Edwards (William Edwards), 1900- )
出版項 東京都 : 培風館, 昭和28[1953]