去DEN 找出1998 我以前引過此書的說法
> In sum, I hope the discussion would consider the question of whether a full
> theory of knowledge requires that we extend beyond "data-based" concepts and
> account for emotional processing as an essential element of effective
> knowledge (or perhaps expand the definition of "data").
Yes, in Shewhart's work, he reminded us to study psychology of
statistics and if we read very carefully, he knew so-called Kano
attractiveness model but he suspended it.
Deming's many examples in his books are very moving, if you don't mind I
express it in this way. Or we like to appreciated some fine examples
from Joiner, Scholtes and others.(say, Peter's re-re-quoted "loss
(function) of Napoleon's Russian Campaign.."When this diagram was shown
to the Court of France, they wept.")
We need to enrich this field as a smarter way of renaming SPC. We need
to extend our system of *knowledge* so that like Deming, we can draw
quotations from various sources like Chaucer (he read it in hospital)
and one Japanese poem...
Recently, I read J. Bronowski's works like Humanism and the Growth of
Knowledge, Art as a Mode of Knowledge, The Origins of Knowledge in
imagination and The Ascent of Man. I like to share with Denizen his
concluding words,The personal commitment of a man to his skill, the intellectual
commitment and the emotional commitment working together as one, has
made the Ascent of Man.
Bronowski, like Deming, said" knowledge is not a loose-leaf notebook of
facts. Above all it is a responsibility for the integrity of what we
are, primary of what we are as ethical creatures."
So, Deming talked about the obligations of management and appreciation of a system.
I think the core value is emotional and loud and clear.
"We still don't know how to live." (maybe one of Deming's quotations.)