Table of contents for Quality, productivity, and competitive position

Table of contents for Quality, productivity, and competitive position / W. Edwards Deming.

1982
Bibliographic record and links to related information available from the Library of Congress catalog
Note: Electronic data is machine generated. May be incomplete or contain other coding.

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Chapter                                                               Page
1. Why productivity increases with improvement of quality . . . . .  1-1
2. What top management must do to improve productivity  . . . . . . 13-5S
A. Aim and preamble
B. Condensation of the 14 points for management
C. Elaboration on the 14 points
D. Some additional principles for purchase of materials
E. Problems of one of a kind
3. Obstacles and problems . . . . . . . . . . . . . . . . . . . . . 60-86
A. Obstacles
B. Notes made by a statistician on his rounds
C. American management has missed the point,by Yoshi Tsurumi

4.  When?  How  long?  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  87-91
5. Questions for self-examination . . . . .. . . . . .  . . . . .   92-98
6. A view of how quality began in Japan . .. . . . . . . . . . .. 99-110
A. The four forces
B. Continuation of educational effort
C. QC-Circles
7. The two basic sources of improvement . . . . . . . . . . . . . . 111-166
A. Special causes: common causes: improvement of system
B. Two basic uses of control charts
C. Experiment to show total fault in system
D. Further remarks on statistical control
E. Examples of costly misunderstanding
F. Further applications
G. Limited selection of text material
8. More examples of improvement of the system . . . . . . . . .   . 167-182
9. Some hazards of great ideas   . . . . . . . . . . . . . . . .   . 183-192
10. Some new principles of training and of supervision . . . . .    . 193-220
11. Quality and the consumer . . . . . . . . . . . . .     . . .   . 221-234
12. Quality and productivity in service organizations   . ...... .   235-266
A. Remarks on service industries
B. Examples and suggestions
C. Reduction of mistakes in a bank,
by William J. Latzko
13. Plan for minimum total cost for test of incoming materials 
and  final  product  .  .  .  .  .  .  .  .  .  .  .  .....  .  .  .  .  . .  267-311
A. Some simple rules of wide application
B. Other possible conditions
C. Examples of application of the all-or-none rules
D. Multiple parts
E. Disposal of standard acceptance plans
F. Additional problems with measurement and with
materials
G. Exercises
H. Bibliography for advanced study of this chapter
(Supplied by Dr. Louis K. Kates)
14. Two reports to management     ....      ....... .          .   .   . . . . 312-322
A. Recommendations for changes in policy
at a factory
B. Extracts taken from another report to management
15. Operational definitions, conformance, performance      . . . . . .. 323-340
16. Standards and regulations     ... ......           . .   ....   . ..  341-351
17. Organization for statistical work     .   . . . . . . . . . . . .   . 352-362
18. Some additional principles for living      ..   . . . .    . . ... 363-373

Library of Congress subject headings for this publication: Quality control, Industrial productivity