「華人戴明學院」是戴明哲學的學習共同體 ,致力於淵博型智識系統的研究、推廣和運用。 The purpose of this blog is to advance the ideas and ideals of W. Edwards Deming.

2010年2月8日 星期一

召回: 普銳斯(Prius)油電混合動力車

日本共同社(Kyodo)報導﹐知情人士透露﹐豐田汽車公司(Toyota Motor Co.)計劃在美國和日本兩地申請因剎車問題召回最新的普銳斯(Prius)油電混合動力車﹐此舉可能影響到超過27萬輛汽車。

知情人士表示﹐豐田汽車計劃最早週二向日本國土交通省(Land, Infrastructure, Transport and Tourism Ministry)上報召回一事﹐並盡快向美國提交類似文件。

知情人士稱﹐豐田汽車還在考慮提交其他油電混合動力車型的召回申請﹐例如豪華車雷克薩斯(Lexus) HS250h以及混合動力專用的Sai緊湊轎車﹐這些車型也使用了與普銳斯油電混合動力車類似的剎車系統。
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田汽車(Honda Motor Co.)首席財務長Yoichi Hojo警告稱﹐豐田汽車公司(Toyota Motor Co.)的大規模召回事件可能會給整個汽車行業帶來連鎖反應﹐挫傷消費者對汽車質量和安全的信心。

他還表示﹐為降低某些車型的過多庫存﹐本田汽車將通過提高促銷力度來加強在美國市場的競爭。他同時表示﹐儘管美國汽車廠商已經針對豐田汽車消費者推出特定促銷方案﹐但本田汽車不會這麼做。

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田汽車公司(Toyota Motor Co.)週二表示﹐該公司向全球銷售的40萬輛汽車因剎車系統問題被歸入召回之列。

豐田汽車表示﹐將盡快在美國、歐洲和其他地區採取補救措施。

豐田汽車總裁豐田章男(Akio Toyoda)稱﹐對於公司給諸多消費者帶來的問題和困擾﹐公司再次表示歉意。

週二早些時候﹐豐田汽車表示將在日本召回223,068輛混合動力車﹐其中包括新款普銳斯(Prius)、Sai緊湊轎車、雷克薩斯(Lexus) HS250h及普銳斯插電式混動車。豐田章男表示﹐將盡快通過經銷商告知國內客戶召回事宜。
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Toyota Prius Recall 2010: Company Begins Worldwide Brake Recall On Flagship Hybrid

YURI KAGEYAMA | 02/ 9/10 03:06 AM | AP

Toyota Prius Recall
Toyota has begun a Prius recall.

TOKYO — Toyota says it is recalling about 437,000 Prius and other hybrid vehicles worldwide to fix brake problems – the latest in a string of embarrassing safety lapses at the world's largest automaker.

"I apologize for causing trouble and worries for many customers over the quality and safety of Toyota," President Akio Toyoda said at a press conference Tuesday in Tokyo.

"We sincerely acknowledge safety concerns from our customers," he said. "We have decided to recall as we regard safety for our customers as our foremost priority."

The recall is the latest blow to Toyota Motor Corp., which is in the midst of recalling more than 7 million vehicles worldwide because of problems with floor mats, which can trap gas pedals, and faulty gas pedals that are slow to return to the idle position. The 2010 Prius wasn't part of those recalls.

There have been about 200 complaints in Japan and the U.S. about a delay when the brakes in the Prius were pressed in cold conditions and on some bumpy roads. The delay doesn't indicate a brake failure. The company says the problem can be fixed in 40 minutes with new software that oversees the controls of the antilock brakes.

Toyota officials went to Japan's Transport Ministry earlier Tuesday to formally notify officials the company is recalling the 2010 Prius gas-electric hybrid – the world's top-selling hybrid car. The automaker is also recalling two other hybrid models in Japan, the Lexus HS250h sedan, sold in the U.S. and Japan, and the Sai, which is sold only in Japan.

The 223,000 cars being recalled in Japan include nearly 200,000 Priuses sold from April last year through Monday, according to papers the automaker filed with the ministry. The Prius is Japan's top-selling car.

In the U.S., Toyota will recall 133,000 Prius cars and 14,500 Lexus HS250h vehicles. Nearly 53,000 Priuses are also being recalled in Europe.

Owners in Japan of the 2010 Prius can get their cars fixed starting Wednesday, said Ryusuke Itazaki, chief of the recall department at the Transport Ministry.


He said Toyota would suspend production of the Sai and Lexus HS250h in Japan as the company doesn't have the updated software for those models yet.

If drivers experience any delayed reaction when depressing the brakes in any of these models, they should keep pressing, he said.

Itazaki said complaints about the brakes started coming in as the weather got colder, particularly from northern Japan.

He also said Toyota should have taken action sooner. "If the company had paid more attention to consumers' viewpoint, it could have realized that there was a safety problem."

Toyoda, the president, has been criticized for being largely invisible during the two weeks after the company announced Jan. 21 the gas pedal recall in the U.S., Europe and China. He apologized at his first public press conference last Friday, but was criticized by the Japanese media for failing to outline concrete steps to tackle the safety crisis and reassure customers around the world.

In contrast to his halting English in response to questions from foreign reporters at last week's news conference, Toyoda seemed much better prepared Tuesday, reading from an English statement after doing so in Japanese.

"We will redouble our commitment to quality as a lifeline of our company," he said in English. "We will do everything in our power to regain the confidence of our customers."

U.S. safety officials have launched an investigation into problems with the brakes.

The problem is suspected in four crashes resulting in two minor injuries, according to data gathered by the National Highway Traffic Safety Administration, which is investigating the matter. Toyota says it's cooperating with NHTSA's investigation.

Problems with hybrid braking systems haven't been limited to Toyota.

Ford Motor Co. said last week it plans to fix 17,600 Mercury Milan and Ford Fusion gas-electric hybrids because of a software problem that can give drivers the impression that the brakes have failed. The automaker says the problem occurs in transition between two braking systems and at no time are drivers without brakes.

Toyota's plug-in hybrid is also being recalled in Japan – a largely experimental model for rental and government use, with 159 sold.

The Prius holds a cherished spot in Toyota's vehicle lineup and is symbolic of its leadership in the "green" car market.

Toyota was one of the first companies to mass-market a hybrid that combines an electric motor with a gas engine, introducing the Prius in Japan in 1997. Its high gas mileage made it popular among environmentally conscious drivers, especially when gas prices spiked two years ago.

But the complexity of the Prius, a highly computerized car, has led to problems in the past. In 2005, the company repaired 75,000 of them to fix software glitches that caused the engine to stall. It has also had trouble with headlights going out.

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Associated Press Writers Mari Yamaguchi, Shino Yuasa and Malcolm Foster in Tokyo, Aoife White in Brussels, Tom Krisher and Dee-Ann Durbin in Detroit and Ken Thomas in Washington contributed to this report.

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