Gallup has developed a powerful new approach to measuring and managing human performance -- HumanSigma.
"When The Gallup Organization applied Six Sigma principles to sales and service groups at several companies, it learned how much performance variation exists between seemingly similar work groups. Managing that variability can raise overall performance by orders of magnitude and create organic growth."
-- from "Manage Your Human Sigma," Harvard Business Review, July/August 2005其實這是很淺顯的 Deming 哲學的一小部分 但是我想記的是 Kevin 在07年10/23 幫助我們download這篇
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