「華人戴明學院」是戴明哲學的學習共同體 ,致力於淵博型智識系統的研究、推廣和運用。 The purpose of this blog is to advance the ideas and ideals of W. Edwards Deming.

2016年10月14日 星期五

Wells Fargo 銀行CEO John Stumpf 下台"負責":銷售/業務目標管理-獎賞制的惡果例


The boss of the world's most valuable bank stepped down after being roasted alive for weeks in an inferno of criticism


U.S. Senator Elizabeth Warren's tough questioning, along with that of her colleagues, was clear: a Big Bank had finally gone too far.

Tough Senate questioning of John Stumpf led by Elizabeth Warren tore the…
THEGUARDIAN.COM|由 SUZANNE MCGEE 上傳

NPR
"You should resign. You should give back the money that you took while this scam was going on, and you should be criminally investigated," Warren told Stumpf.



"If one of your tellers took a handful of $20 bills out of the crash drawer,…
NPR.ORG

At a Senate hearing this morning on Wells Fargo Bank's defrauding millions of customers by putting their deposits into fake accounts in order to meet sales goals, Elizabeth Warren hit the proverbial nail on the head: She noted that CEO John Strumf, in calls with Wall Street investment analysts, had repeatedly touted Well Fargo’s ability to sell more and more products to customers. Then he personally profited as investors pushed up the bank’s stock price -- generating gains that increased his own holding by about $200 million over several years.
Warren asked Stumpf to explain why he had not offered to give up any of his compensation — he made $19 million last year — or resign in the wake of the scandal. “Evidently your definition of accountable is to push the responsibility” to low-level, low-wage workers, Warren said. “It is gutless leadership. You should resign; you should give back the money.”

Hit the nail on the head - Idioms by The Free Dictionary

idioms.thefreedictionary.com/hit+the+nail+on+the+head

Fig. to do exactly the right thing; to do something in the most effective and efficient way. You've spotted the flaw, Sally. You hit the nail on the head. Bob doesn't ...

銷售/業務目標管理-獎賞制的惡果例。


How Wells Fargo’s High-Pressure Sales Culture Spiraled Out of Control B7


Bank employees say they were pushed hard to sell and feared being fired if they missed targets. The questionable tactics persisted even after Wells Fargo started to crack down on abuses.
ABC News
Days after being fined $185 million by government regulators for allegedly illegal banking practices, Wells Fargo announces that it's ending its controversial employee sales goals.


ABCNEWS.GO.COM|由 ABC NEWS 上傳

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