TOKYO — Toyota will start studying an assessment of the company's quality control conducted by four outside experts to help beef up quality controls at the recall-battered automaker under a program that began in March to review defect measures.
Toyota Motor Corp. said Monday it was tackling a number of improvements, including analyzing each accident and consumer complaint more thoroughly and boosting communication with journalists and other outsiders to be better at ensuring quality.
Toyota, the world's top automaker, has seen its once sterling image for quality plunge since October after recalling more than 8.5 million vehicles around the world with defective gas pedals, faulty floor mats, software glitches and other problems.
Despite vowing to improve quality, the automaker has in some cases discouraged independent scrutiny. Electronic messages obtained by The Associated Press in the U.S. show Toyota was frustrated with Southern Illinois University Professor David Gilbert, whose research indicated that electronics might be to blame for unintended acceleration problems in Toyota cars.
The messages show Toyota not only tried to cast doubt on his findings but also made clear it was displeased. One Toyota employee questioned whether he should be employed by the university, which has long been a recipient of company donations.
In steps disclosed Monday as under way, Toyota said it is boosting collaboration between Toyota's quality-related divisions and its legal division, beefing up training among employees to get a better grasp of customers' views on vehicle troubles, and trying to obtain more input from third-party experts.
Toyota has added four academic and consumer experts, who were recommended by the Union of Japanese Scientists and Engineers, which is not directly affiliated with Toyota. They are Hiroshi Osada長 田 洋 2009, professor of management at the Tokyo Institute of Technology; Noriaki Kano狩 野 紀 昭 1997, honorary professor at Tokyo University of Science; Yasuo Kusakabe, chairman of the Automobile Journalist Association of Japan and Yoshiko Miura, general manager at the Japan Consumer's Association.
"Especially pressing is the need for establishing guidelines to steer crisis-management activity by the president and other members of senior management," the panel said in a summary of their report. "Also pressing is the need for bridging the culture gap between Japan and other nations in public relations activities."
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豐田學習的質量小組的建議【賽迪網（美聯社） - 6小時前
東京 - 豐田汽車將開始學習一評估公司的質量控制進行了4外部專家來幫助強化質量控制，在召回飽受汽車下一個程序，3月開始審查缺陷的措施。
豐田汽車 <7203>週一表示，這是一個數字處理的改進，包括每次事故的分析和更深入消費者的投訴，促進溝通與記者和其他外界更好地確保質量。
豐田，世界最大的汽車製造商，已經到了一次出色的圖像 質量大幅下挫後，10月以來召回850多萬輛，與全球各地的缺陷氣體踏板，地板墊故障，軟件故障及其他問題。
儘管誓言要提高質量，豐田在某些情況下不鼓勵獨立審 查。電子信息獲得美聯社表明豐田在美國被挫敗與南伊利諾伊 大學教授大衛吉爾伯特，他的研究表明，電子產品可能是無意的加速度問題歸咎於豐田汽車。
豐田的消息顯示，不僅試圖對他的調查結果表示懷疑，但 也明確表示，很不高興。一個豐田員工質疑他是否應該僱用大學，長期以來一直是 受援國的公司捐贈。
在步驟披露週一正在進行中，豐田汽車表示，這是促進合 作與豐田的質量相關部門和法律部門中，以增強培訓使員工獲得更好的把握顧客的意見，對車輛故障，並試圖獲得更多的投入第三方的專家。
豐田增加了4個專家學者和消費者，誰是聯盟推薦的日本 科學家和工程師，這是不直接隸屬於豐田。他們是博奧薩達，教授，管理人員在東京工業大學;德昭 卡諾，名譽教授，東京理科大學;雄日下部的主席，日本汽車記者協會和三浦義子，總經理在日本消費者協會。
“尤其迫切的是需要建立指導方針，指導危機管理活動由 總統和其他高級管理人員，”該小組說，他們的報告的摘要。 “又是迫切需要縮小文化差距，日本和其他國家在公共關 係活動。”
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