「華人戴明學院」是戴明哲學的學習共同體 ,致力於淵博型智識系統的研究、推廣和運用。 The purpose of this blog is to advance the ideas and ideals of W. Edwards Deming.

2012年12月3日 星期一

Total Quality Management in the Academy: A Rebellious Reading (Harvard Educational Review 1995)

  學會(CSQ) 的後援會(1 ) 有翁先生和林先生的回應 特此致謝



約6年CSQ 成立教育委員會
本年10月14日我們在養生村稍微討論到此議題
有的人說   教育界品質怎可不以高等教育為主......

這主題我在1995-96年最好談
立報 (此報經我洗腦現在稱是教育專業報)上我有一專欄稱為 教育人行道
柑園國中的朋友認為它們寫得很好.....

那時候 我在師大圖書館 的哈佛教育評論讀到這篇.
Total Quality Management in the Academy: A Rebelli...
它提醒我們應該虛心撿討我們的核心思想.
另外是我們的會員男女比率可能大失衡



Journal Article
Total Quality Management in the Academy: A Rebellious Reading

Total Quality Management in the Academy: A Rebellious Reading

JournalHarvard Educational Review
PublisherHarvard Education Publishing Group
ISSN0017-8055 (Print)
1943-5045 (Online)
SubjectEducation, General Education, Learning and Instruction and Education and Society
IssueVolume 65, Number 4 / Winter 1995
Pages593-612
Pages593-612
Online DateMonday, February 08, 2010



Authors
Estela Mara Bensimon1
1 University of Southern California

Abstract

In this article, Estela Bensimon assesses the appropriateness of adapting Total Quality Management (TQM) to higher education. She uses feminist adaptations of post-structuralist analysis to develop a critical interpretation of the basic postulates of quality with TQM: Quality is defined by customer satisfaction; Quality is the reduction of variation; Quality must be measurable. In particular, she focuses on the language of TQM that expresses how quality is defined, improved, and controlled; how the customer is determined; and how variation is eliminated. She concludes with a discussion of the negative implications of TQM as a philosophy and theory for the academy.
Keywords
Total Quality Management
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