Total Quality Management in the Academy: A Rebellious Reading (Harvard Educational Review 1995)

  學會(CSQ) 的後援會(1 ) 有翁先生和林先生的回應 特此致謝



約6年CSQ 成立教育委員會
本年10月14日我們在養生村稍微討論到此議題
有的人說   教育界品質怎可不以高等教育為主......

這主題我在1995-96年最好談
在立報 (此報經我洗腦現在稱是教育專業報)上我有一專欄稱為 教育人行道
柑園國中的朋友認為它們寫得很好.....

那時候 我在師大圖書館 的哈佛教育評論讀到這篇.
Total Quality Management in the Academy: A Rebelli...
它提醒我們應該虛心撿討我們的核心思想.
另外是我們的會員男女比率可能大失衡



Journal Article

	Total Quality Management in the Academy: A Rebellious Reading Journal Harvard Educational Review Publisher Harvard Education Publishing Group ISSN 0017-8055 (Print) 1943-5045 (Online) Subject Education, General Education, Learning and Instruction and Education and Society Issue Volume 65, Number 4 / Winter 1995 Pages 593-612 Pages 593-612 Online Date Monday, February 08, 2010
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Authors

Estela Mara Bensimon¹

¹ University of Southern California

Abstract

In this article, Estela Bensimon assesses the appropriateness of adapting Total Quality Management (TQM) to higher education. She uses feminist adaptations of post-structuralist analysis to develop a critical interpretation of the basic postulates of quality with TQM: Quality is defined by customer satisfaction; Quality is the reduction of variation; Quality must be measurable. In particular, she focuses on the language of TQM that expresses how quality is defined, improved, and controlled; how the customer is determined; and how variation is eliminated. She concludes with a discussion of the negative implications of TQM as a philosophy and theory for the academy.

Keywords

Total Quality Management

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