本書以戴明博士的「淵博知識體系」為主軸、「KANO魅力品質特性」、「品質(顧客)的掌握，科學方法(推廣統計品管至各經營管理議題， PDCA 等)，如何利用團隊一體，發揮協力的神效等，都有精彩的論述。國內多家企業各購百本作內部全員訓練。
Brian JoinerDr. Brian Joiner has since 1997 been a full-time community volunteer working toward helping to create a just and sustainable society. He is co-founder and President of Sustain Dane, and formerly served on the Board of Trustees of Shorewood Hills, and chair on its Traffic and Storm Water committees.
Prior to his early retirement Brian was Chairman and co-owner of Joiner Associates, a nationally recognized management consulting firm. Prior to Joiner Associates, Brian was a UW professor. He is author of Fourth Generation Management: The New Business Consciousness (McGraw Hill) and coauthor with Peter Scholtes of The Team Handbook, published by Joiner Associates and one of the best selling business books of all time, having now sold over one-and-a-half million copies.
He was one of the original nine judges of the Malcolm Baldrige National Quality Award, and, thirty years ago, was one of the originators of the Minitab statistical software system which is still in widespread use by corporations today.
Joiner 博士是非營利組織SUSTAIN DANE 的共創人之一
World Conference of Quality and Improvement, 2011 Keynote Speakers--Monday, May 16
1992 William G. Hunter Award Recipient: Brian L. Joiner
The Statistics Division of ASQ is proud to announce that Dr. Brian L. Joiner has been chosen as recipient of the 1992 William G. Hunter Award. Dr. Joiner, CEO of Joiner Associates in Madison, Wisconsin, was selected from a field of highly talented candidates for his distinctive leadership in statistical thinking and quality improvement.
Beginning with his career with the National institute of Standards and Technology (known then as the National Bureau of Standards), while completing his Ph.D. in Statistics at Rutgers University, Dr. Joiner modeled excellence in statistical consulting. He went on to found the statistical consulting function at the National Bureau of Standards on Boulder, Colorado, and also at Pennsylvania State University and then to direct the University of Wisconsin-Madison Statistical Laboratory.
His contributions in statistical education include co-development of the Minitab Statistical Computing System (an intermediate statistical computing package used by students and practitioners, alike), and numerous presentations of his seminar on "Statistical Thinking for Managers". He has contributed much to the statistical education body of knowledge in the form of papers and presentations.
Never content to preach to the choir of statisticians, Dr. Joiner carried the statistical message to many other disciplines, as is evidenced by his publications and joint publications on such topics as cancer research, fire prevention, medicine, electricity pricing, and potential atomic energy hazards. In his presentations, he exhibits outstanding communications skills and is much sought after as a keynote speaker at national and international quality conferences. He organizes and continues to present a two-day seminar on Dr. Deming's Principles' (with Deming himself) and has been keynote or for four annual "William G. Hunter Conferences on Quality" sponsored by the Madison Area Quality Improvement Network. He has also served as a principal speaker at seminars for the Philadelphia Area Council for Excellence.
Dr. Joiner's innovations are both technical and managerial. He was winner and co-winner of the Frank Wilcoxon prize for best application paper m Technometrics in 1976 and 1977. More recently, his leadership and innovation provided the basis for The Team Handbook- How to Use Teams to Improve Quality (with Peter Scholtes, principal author).
As a winner of the Deming Medal, a Fellow of the American Statistical Association, the founding editor of Current Index to Statistics, one of nine judges for the Malcolm Baldridge National Quality Award, a winner of the University of Wisconsin Distinguished Service Citation and much more, Dr. Brian Joiner has been at the forefront of the quality movement in the United States for more than a decade.
(excerpted from the Winter, 1992-1993 Newsletter)