Quality Times No.113, Apr. 30, 07；品質時報第113期：07年4月30日(週一).
主編：鍾漢清 (hanching chung)
Theres a great quote by Julius Erving, he said, that went, Being a professional is doing the things you love to do, on the days you dont feel like doing them.
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通信
趙老大 （趙民德），我叫鍾漢清。
今天傍晚微雨，我竟然巧遇閣下二月的新書【台大 誠品 已上架 我在那兒碰到它的機會應低於百萬分之一；目前台灣網頁資料似乎尚未建立】
。我以前2005在中文網路搜索你：
「趙民德先生有許多妙文【參數設計易知錄 趙民德 著，中華民國品質學會】，這篇『統計已死，統計萬歲！』也很有趣：
http://ibm9.math.nsysu.edu.tw/conference/ssc99/talk.html」
沒想到閣下武功深不可測。恭喜。希望你回信說此封信可通。
2006年hc：「先說說「國家品質獎」。約1996年我的朋友趙民德先生（中央研究院統計所）說他「運動」一下，終於榮譽進入「國家品質獎」評審員級，邊做邊學，一下子就通啦，他那時候還想多了解美國的，我就將哈佛大學商學教授D. A.Garvin發表在Harvard Business Review的相關文章（DA Garvin, "How the Baldrige Award Really Works," Harvard Business Review 69, No. 6, 80-93 (November-December, 1991).）給他，趙先生一下子就通啦！」
*****
Dear HC:
It is nice to hear from you, after such a long time, particularly after my retirement.
To find more, you are invited to visit my blog at:
http://www.jds-online.com/blog/
Min-Te
(in Suzhou, China, where we have an apartment for vacation)
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趙先生 ，太好了
應該大力推薦這{趙家酒店} blog。
以下是我的QualityTaiwan 昨日的QUALITY TIMES有您相關一則。
回台灣要通知一聲。
*****
趙老師，blog內容豐富。
孰謂鼠無牙？中的英文： phantom circuit 有「手民之誤」。你當時採用的「虛路」，其實比（編譯館 電子工程名詞）「幻路」還好：
Wikipedia article "Phantom circuit".
這字眼引發一專門名詞的聯想：
phantom shopping ＝mystery shopping. 就是請人冒充顧客來查核某組織單位的服務人員如何應對進退：(mystery shopping 【経営】ミステリー・ショッピング （phantom shopping） ((調査員を顧客に仕立ててサービスや施設の清潔度，価格設定等を秘密裏に調査すること)).)
Wikipedia article "Mystery shopping".
這有許多別名：Mystery shopping is also known as:
- Secret Shopping
- Experience Evaluation
- Mystery Customers
- Spotters
- Anonymous Audits
- Virtual Customers
- Employee Evaluations
- Performance Audits
- Telephone Checks
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諸君
前此一位駐外館的朋友在我的blog留言
歎息洋人對台灣現代史的瞭解有諸多不明不白之處
經徵求各界學者協助
得到不少資料
一位林教授提供下列英文書目：
Berman, Daniel K. Words Like Colored Glass: The Role of the Press in
Taiwan’s Democratization Process. Boulder, Colo.: Westview, 1992.
Kerr, George H. Formosa Betrayed. Boston: Houghton-Mifflin, 1965.
Lee, Chin-Chuan. “ Sparking a Fire — The Press and the Ferment of Democratic Change in Taiwan. ” Journalism Monographs 138(April 1993):1-39.
Peng, Ming-min. A Taste of Freedom. Memoirs of a Formosan Independence Leader. New York: Holt, Rinehart & Winst, 1972.
Shackleton, Allan J. Formosa Calling. An Eyewitness Account of the February 28-Incident. Upland Ca., 1998.
另一位教授強力推荐：蕭乾的《人生採訪》一書裡的〈冷眼看台灣〉一章
本書由聯經出版，可能已無庫存，正設法尋找簡體字版
以上資料提供諸君參考
或有益於與國際友人的往來
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【余英時表示，中國共產黨行的是霸權，不會接受民主化的影響。台灣的民主化，彌足珍貴。針對台灣深化民主進行的修憲議題，余英時回應修憲並不可怕，但最重要的，是民主制度下，大家得尊重選民的決定。台灣的民主化現在是最大的本錢。台灣自己要保持一個民主秩序，不要想改變中國，中國也不能改變台灣；中國要自己找自己的路，防止當下的許多民變與貧富懸殊。】hc
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與DHsu討論
Dear HC,,
慢慢恢復作息中…﹐目前還在閱讀 What is TQC?...﹐在談到ZD活動的失敗﹐有如下的一段話﹐但最後一句畫不懂﹐特來請教
Why Zero defect movement fail in the United States? (What is TQC? the Japanese Way, by K. Ishikawa)
Shortly after QC circle activities began in Japan, the united States started its ZD movement in small groups. The Department of Defense refused to issue procurement orders to companies that did not participate in the ZD movement, so that movement became a well-established one for a while. However, it has disappeared completely. In its place QC circle activities seem to have taken hold in the United States.
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這句話可能錯得離譜 因為qc circle（在美國）也是曇花一現
我所了解的這句是說『"zd完全消失了 在美國 取代它的似乎是qcc"』
****HC
參考：我的看法：zd沒完全消失。其實six sigma是它的spc加 Taguchi Method 或qcc等等之再生版。
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我查了一下 這本書在日本1984年出版 也許談得是當時的狀況....
--HC
這書是石川的許多講稿之精華。我當然知道它。
這書先鋒有翻譯本--10年前我在台大演講用到它 (公司網站有)。
諸品管運動多是大雜匯；日式QCC從未在他國生根。
全球
colony collapse disorder 蜂群衰竭失調
台灣
28歲的蔡燦鴻白天在生技公司擔任網路管理員，晚上到明志科技大學二技進修部經營管理系上課，他和父母租屋住在土城巿，父親蔡鎮宇（57歲）偶爾打零工，母親半年前罹患乳癌，一家三口只靠他每月2萬7千元的微薄薪資度日。
本月14日蔡父外出和友人談生意，因不勝酒力被送至板橋亞哥花園汽機車旅館休息，當蔡父酒醒要離開時，因館內樓梯無扶手，他伸手抓空從2樓跌落1樓，頭部重創至今意識不清，有時連兒子都認不出來。蔡母哽咽說，原本家中每月醫療費、房租就超過3萬元，如今兒子更辛苦了。
蔡燦鴻說，父親住院半月花了近十萬元，但業者竟推說：「你爸爸自己跌倒，和旅館沒關係！」還裝上欄杆卸責，他查出旅館無照營業，已打算提告求償。面對記者詢問，亞哥旅館人員僅說：「不清楚當時情況。」
北縣建設局觀光技術課長陳耀川表示，亞哥確為列管的無照旅館，最高可罰45萬元，並予停業處分。消基會董事長程仁宏則建議蔡家向消基會申訴，「不但要業者賠償，還要追究縣府管理疏失。」
香港
17歲的容志強前日早上在吉野家黃埔花園分店購買一盤「蟹卵鮭魚飯」後，但吃了一半突感到喉嚨有異物「頂住」，他赫然發現飯內藏有兩枚已生鏽的鐵釘，每枚鐵釘長約3公分、粗如鉛筆芯。容男立即用手機拍下罪證與店員理論，店員隨即退錢，並陪他往醫院求診，幸而鐵釘未刺穿食道，無生命危險。容男事後表示，「這事實在太離譜。」香港吉野家快餐公司的負責人稱目前正進行調查。
美國
----紐約高級住屋
MORNING MIXER The social experience at Orion on West 42nd Street in Manhattan begins early each day with a free breakfast and conversation.
New Yorkers are not notably genial neighbors, but the boom in condos loaded with amenities has created opportunities for neighbors to make friends.
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Animal owners frantic on pet food recall
By DEBBIE HUMMEL, Associated Press Writer Fri Apr 27, 7:32 PM ET
SALT LAKE CITY - Samples of rice protein from an Ogden pet-food manufacturer were positive for the industrial chemical melamine in federal testing, and products made by American Nutrition, Inc. are now part of a nationwide pet food recall.
The Denver office of the U.S. Food and Drug Administration asked the company to voluntarily recall pet foods manufactured with rice protein imported from China by San Francisco-based Wilbur-Ellis Co.
The products recalled were manufactured by American Nutrition for other independent companies and American Nutrition brands are not part of the recall, the company said in a statement.
However, several of the companies recalling food contend in statements on their Web sites that American Nutrition added the rice protein concentrate to their products without their knowledge or approval.
"It appears that ANI had been adding the unauthorized rice protein concentrate to Harmony Farms products for some time and only told the company when the FDA was about to conclude that some of ANI's rice protein concentrate (supplied by Wilber-Ellis) was contaminated with melamine," said a statement on the Harmony Farms site.
Other companies making similar allegations are The Blue Buffalo Co., Natural Balance, Canine Caviar, Diamond Pet Foods and Mulligan Stew Pet Food.
A spokeswoman for American Nutrition said Friday the company was preparing a statement in response to the recall and the allegations, but she had no immediate comment.
On Thursday, the Utah Department of Agriculture and Food announced about 2,500 hogs from four farms in northern Utah would be euthanized because they may have eaten contaminated pet food scraps from ANI.
The decision to kill the animals came after the FDA decided any animal that might have consumed feed from the plant after April 1 should be euthanized as a precaution.
The nitrogen-rich chemical melamine is used to make resins and is a byproduct of several pesticides.
Melamine appears to have caused acute kidney failure in pets that died or were sickened after eating pet food contaminated with the chemical in recent months.
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Food and Drug Administration information on pet food recall: http://tinyurl.com/2bjasu
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