戴明愛智合作社連絡【5】

戴明愛智合作社連絡（Newsletter for Chinese Deming User Groups）【5】

主旨：應用戴明之愛智系統（Deming's System of Profound Knowledge ）
本刊（原則）暫定為周刊或提早出刊（必須成員間有書信往返 --引文請說明出處 並貼於hc的 個人新聞台 simon university ）
本期執筆：鍾漢清（兼）
發行日；2005/9 月/2日 （颱風過後晴朗天）
本期主題：組織一體之領導
（編輯說明：不同主題，以「 ******」區隔；主題內隔間，採取「----- 」；引他人文章用【】表示）

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陳教授 KJ留言：「小建議一點 常言道 名正則言順 我們現代人尤其搞理工的要講究定義 閣下主編者是 " Deming Taiwan Newsletter " 抑或是 "Chinese Deming Community Newsletter" 是一還是二？」

-----hc 答

Chinese Deming User Groups Newsletter

出版；華人戴明學院

106 台北市新生南路3段 88號2F

TEL ：02-23650127； FAX： 02-23650128

E-mail ：hcsimonl@gmail.com

網址： http://www.deming.com.tw >

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hc 到美國品質學會（ASQ）網站，才知道台灣品質學會之落後、貧乏。該會戴明哲學討論也很豐富。知道 Frank Gryna教授過逝【他與 Juran合編的書 20-30年前劉振老師譯校過……. 】。...

感謝 Justing（Justing 還送我們許多參考資料。

） 幫忙將美國品質學會之文章A Deming Inspired Management Code of Ethics 　轉成Ｗord檔，以利進一步翻譯處理。其實我認為 Deming為專業統計人員寫的論文更可觀： Principles of professional statistical practice, Annals of Mathematical Statistics, vol.36, 1965: pp.1883-1900

***** 風雨故人來

前高雄華泰電子公司的杜紹堯總經理來訪，相談他許多網路出版的新案子，他說其負責的公司群將致力於專業之出版 ……

--- Edward

鍾老師： 這篇評論文章【華文出版的現狀與發展】及回應挺有趣的。謝謝您分享這份資訊！

***** K.Y. Chung

Dear Hc, 我對這本書有興趣( 日本的製造哲學 )，但我不懂日文，有誰寫出讀書心得否？ 如何用在台灣的製造業？
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hc 搜網路，知道大凡英文文獻中談到the Japanese manufacturing philosophy 者，莫非指這些專門名詞Lean Manufacturing Philosophy

total productive maintenance (TPM).

"changes for the better" (Kaizen),

f "Just-In-Time" (JIT),

Total Quality Management (TQM)

等等

至於各大公司的獨特想法和制定，我在 Simon University 網頁談過Toshiba/Cannon………

生產力中心、中衛等處有資料可參考。

******

KY ：我以前也看過用英文唱的平劇 ，酷斃了的英文布袋戲 !!!(快暈倒...) ，
誰想的...!!! http://fm.cdpa.nsysu.edu.tw/fun/fun02/FM043_newyork.wmv

（ hc案：這文建會資助的，不知多少人聽得懂？）

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戴老師送：這是一個四歲的德國小女生 Joy Gruttman 所唱的「小鱷魚Snappy 」(Schnappi, das kleine Krokodil) 。歌詞內容是描述一條小鱷魚，嘗試張開口咬牠爸比的大腿。

這可愛的兒歌已經登上德國流行榜榜首，成為歷年來打入流行榜十大的最年輕的歌手。

http://blog.sina.com.tw/archive.php?blog_id=8416&md=entry&id=7082

*******

HC 一次錯誤之 Case Study

5 月底，我將開給台灣Dupont 的「 SPC研討會」發票給他們，並附 2戶頭A 與 B，希望他們匯入。其實，我應該給 A與C 戶，因為B 在永和，我幾乎未使用，

所以我一直等不到該款項，就請他們幫忙。一查（彼此通話對照），原來 2個月前就入帳。

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一次補修

我有兩雙球鞋都脫膠。我知道工廠使用南寶品樹脂再加熱來封合。（ Nike為達環保承認，必須使用黏著力較弱的）。

你猜，我如何解決這問題 …….

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周前，紐約時報報導 GM（現代）等等公司的許多RECALL 事件……

日本則弄 Honda 偷偷試驗開發新車之醜聞……

*****

觀察美國 The Deming Institute 的聚會可以知道分成年會

譬如說， October 19-21, 2005 在West Lafayette, Indiana
主題為：
How to Create Unethical, Ineffective Organizations That Go Out of Business
(Many Organizations Do It, But Do You Know How You Do It?)

另外身份是統計學家作為改善之諮商。

我們都放掉他 1980之前的主要業務是法律方面的：

the Symposium on Deming's Analytic Papers in NYC on Monday, 26th September, 2005.

【 Although many people know Dr. Deming mainly for his work in management, he is better known in the statistical and legal communities for his analytic work, especially sampling theory and practice. He was known to handle 50 or more legal cases in a year. The Institute is co-sponsoring a one-day symposium that will focus only on his statistical work. 】

這些案件之資料都收入美國國會圖書館。 The Deming Institute有獎助金鼓勵研究者。

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最近紐約時報轉型之議題又扯出 90年代初，董事長找 Deming當顧問之故事。他建議由現在在美國紐約 Fordham大學主持戴明學者 MBA的學生負責。

我最感興趣的是紐約時報集團如此無法管理， D 應付得了嗎？

******

我參訪中央研究院統計研究所之網站。該所現任所長為實驗設計理論專家。不過我發現隨著趙民德先生轉成兼任研究員（不知道這是否意味退休），該所與產業界的關係似乎變成天外遠。

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今天台灣蘋果日報的 headline case 之台灣相關人員，我都有二手接觸資料，他們都是抽樣專家， …..

我最驚訝的是中共統計局的副座（五人）之「學歷」，只是學士。

反觀台灣改名的前主計長 …….

「關鍵決策年Deming 1950」--FORTUNE 雙周刊

簡注FORTUNE 雙周刊的「關鍵決策年Deming 1950」

下文為近期FORTUNE 雙周刊 Wikipedia article "Fortune (magazine)".(established 1930)，為慶祝其創立75周年的主題 KEY DECISIONS，其中選過去150年，西方的20件改變歷史之事件（20 That Made History），其中之一為
”Deming 1950年”-- Deming博士講學日本。

此篇行文有點「輕浮」。有興趣的讀者請參考W. E. Deming『轉危為安』（Out of the Crisis）之附錄。

我作了兩處字眼小注，用【】表示。

FORTUNE 75 KEY DECISIONS
20 That Made History
Many of these epic decisions were breathtakingly smart. Some were appallingly stupid. But all of them shaped the modern world of business.

1950: Deming charts Japan’s remarkable course

下一原文網頁已失效 只當歷史http://www.fortune.com/fortune/fortune75/articles/0,15114,1071184-9,00.html

Sometimes big decisions are made to the blare of banner headlines. And sometimes they are made quietly, with no more drama than a puff of air. At a dinner party in Tokyo in the summer of 1950, 21 of Japan’s most influential corporate leaders, who accounted for some 80% of the country’s industrial capacity, made the latter kind of decision. What they did was listen—specifically to W. Edwards Deming, an obscure American statistician who had never met a payroll and had been to Japan only once before. Deming was nonetheless certain that he knew how to solve postwar Japan’s economic problems. "You can send quality out and get food back," he told his skeptical audience.

【Blare- A loud, strident noise. 2. Flamboyance.

v. intr. - 高聲鳴叫, 大叫 v. tr. - 嘟嘟地發出, 高聲發出
n. - 嘟嘟聲, 耀眼的光, 響而刺耳的聲音

日本語 (Japanese) v. - 鳴り響く n. - うるさい音

Banner . - 旗幟, 通欄頭號標題：a newspaper headline that runs across the full page
Synonym: streamer】

The pursuit of quality, Deming said, was the key to higher productivity, bigger profits, more jobs, and therefore a richer society. Quality, he lectured, did not begin by finding defects at the end of the production line. It had to be pursued along every link of the supply chain, with the active cooperation of everyone from suppliers to the humblest worker on the factory floor. If Japanese companies followed his 14 points, Deming promised his dinner companions and other managers in a series of lectures that summer, their goods would be world-class in five years. The notion seemed ridiculous. At the time, the term "Made in Japan" was such a joke that some factory owners set up operations in the village of Usa so that they could mark their products "Made in USA." But Japan’s poohbahs didn’t have any better ideas, so they decided to take up Deming’s challenge.

【注意；Usa為日本村鎮名，可以用來表示「Usa製」（Made in Usa），與「美國製」（Made in USA）混淆。

poohbah or Poohbah ：這是1885年W. S. Gilbert著名的輕歌劇作品The Mikado（英文中表示「日本天皇」a former title of the emperor of Japan used chiefly in the English language.。此劇為想像中之日本皇朝下之故事）中之「（洋洋得意的、身兼數職的）要人、顯貴」。As president, state warden, and security chief, the leader described in Gilbert and Sullivan's “The Mikado” is a poohbah poohbah or Poohbah or Pooh-Bah

BBC：Do It Like Deming/ 2005年7月 2005.07

5日

BBC Radio 4 的DEMING 節目如何由你錄音，再傳給我（我不懂得什麼叫 mp3及如何用它），或許我可以練習騰譯之 ….

感謝Justing，他錄BBC的28分鐘關於Dr.  Deming 節目（Thanks you very much. I enjoyed very nuch.Now I face the issues of how to translate it efficiently...HC），我自己再聽一次，並轉寄給Dr Myron Tribus.

Dear Myron,

Attached is the BBC Radio 4 program for your reference.

Please do help us to find the text if possible.

I enjoyed it very much although as you said most of the message is common sense.

Best Wishes,

hanching chung

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I did not hear the BBC program to which you refer. I hope that what I said was worthwhile! I do not recall what I said at the time. If you send me a brief extract, I may be able to find the speech and will gladly send it to you with permission to translate, if you wish.

Myron

2005年七月，尋智專業顧問何哲文先生寄文和一些王晃三老師之作品。戴久永和林公孚先生賜文。17日 越南林志郎先生昨天來訪，計畫越南兩天一夜 六小時課。20日參加中華民國品質學會（CSQ）「研究發展委員會第15次會議」。

○ 本刊專欄徐歷昌先生訪問中國。問Bill Scherkenbach 美國戴明協會刊頭之一引言，他答說不知道也。引言似乎經常/每日更換，2006/7/28登的引言(Quote from W. Edwards Deming )是： A rule should suit the purpose

○ 陳寬仁老師來信：「7/26 我應晃三邀為口試委員 去中原評審碩士班應屆畢業生五名，順便在院長室拍下他退休前打包現場照片 以及圖書館正門照片一張，也許你能利用？」

○ 27日晚參加在品質學會由來新陽會友報告的「ISO 10002:2004 抱怨處理」。一直在追憶反省我在大企業中當主管時怎樣處理它，….

簡記BBC的廣播：Do It Like Deming

之前，接到美國Deming Electronic Network 預報此廣播節目。

我聽完之後，才收到英國周日Times 的消息：

July 03, 2005

Business on the box

In Business. BBC Radio 4. Tonight, 9.30pm. Peter Day looks at W Edwards Deming, the quality guru whose analysis transformed Japanese business after the second world war.

http://www.timesonline.co.uk/article/0,,2095-1678226,00.html

BBC的網頁版面說明：

The cult of quality is now taken for granted in business.

It was inspired by a single American guru, the late W Edwards Deming, whose ideas shocked the world when they were first picked up in Japan in the 1950s.

But there's more to Deming than merely the pursuit of quality. And many of his other ideas still have the power to transform the way people work... and the way companies operate.

That's what his disciples say, anyway.

Peter Day finds out more.

Guests

Norman Speirs

European Director, Management Wisdom

Hazel Cannon

Leader of the Deming Forum

Jane Seddon

Process Management International

Debbie Ray

Good Samaritan Hospital Dayton, Ohio

Myron Tribus

former professor MIT and Dartmouth Universities in America

David Wormald
Managing Director, Raflatac

Nick Baxter

Chief Executive and Founder of Cornerstone International

61.228.74.179 -- 2005-07-04 05:44:52 --

Homepage： http://www.bbc.co.uk/radio4/news/inbusiness/index.shtml

*****

我將它貼在SIMON University，並將它以’reply to all’ 方式傳給justing /kevin和品質知識社群(QKC) 的人，其中只有「國立勤益技術學院 林文燦」將他名片傳給我。

晚上請燕和justing錄音【BBC Radio 4的DEMING 節目如何由你錄音，再傳給我（我不懂得什麼叫mp3及如何用它），或許我可以練習騰譯之….】，心想也許我可以做義工，將它翻譯出來。

恰巧又和Myron Tribus通信。他搬到Florida，天氣很好，每天都可游泳。

Dear Myron,

Yesterday I listened to BBC Radio 4. Your voice in the Do It Like Deming is still sound quite young and vital.

This message was noticed by DEN and my Google Alerts ( by the Sunday Times).
I passed the information to about 35 persons in Taiwan.

For this kind of program for general public, I am thinking about translating it into Chinese and post it in the web or blog. I am wondering the transcript of the radio program is available or not. If available, it helps to accelerate the translations and better quality assurance.

Best Wishes,

Hanching Chung
**