Practical Guide to Quality,這是一本難得的實用文集
1 Quality in the Community: One city's Experience by George E.P. Box, laurel W. Joiner, Sue Rohan and F. Joseph Sensenbrenner, pp. 1-14
2 Design of Experiments: Shifting Quality Improvement into High Gear by Lyndon Finn, Tim Kramer and Sue Reynard, pp.15-28
3 The Key Role of Statistician in theTtransformation of North American Industry by Brian Joiner, pp29-36
4 Variation, management and W. Edwards Deming, by Brian Joiner and Marie Gaudard, pp.37-52
5 Total quality leadership vs. Management by Results, by Brian L. Joiner and Peter R. Scholtes, pp.53-62
6 Design, Marketing and Quality Management: Parts of a Whole by William H. Lawton, pp.63-75
7 Thanking about Safety, by Kevin Little, pp.77-86
8 Back from the Brink: How Quality Improvement Can avert a Crisis, by Susan E. Reyard, pp.87-92
9 Total Quality or Performance Appraisal: Choose One, by Peter R. Scholtes, pp.93-104
10 A Practical approach to quality, by peter R. Scholtes and Heero Hacquebord, pp105-126
11 Quality Improvement in the Office, by Peter r. scholtes, Lonnie S. Weiss and sue Reynard, pp.127-148
12 Creating Robust Work processes by Ronald Snee, pp.149-158
13 What's Missing in Statistical education? by Ronald d. Snee, pp.159-166
14 Reading in quality: a Selected Bibliography, pp.167-172
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