「華人戴明學院」是戴明哲學的學習共同體 ,致力於淵博型智識系統的研究、推廣和運用。 The purpose of this blog is to advance the ideas and ideals of W. Edwards Deming.

2009年6月30日 星期二

談專業顧問:從統計研究、組織經營之顧問師 戴明博士的履歷書說起

WSJ: Do you think an MBA is important?

Mr. Chheda: You can't get nuts-and-bolts skills at educational institutions. That said, getting an MBA is a great way to prepare or enhance a career in business, and I'd strongly encourage it to anyone who is considering. However, I'd tell them to first go out and get substantial work experience. You can learn so much more in your academic program if you come into it with more context.


Good service must not follow GM's road to ruin
guardian.co.uk - UK
Peter Drucker, the discipline's first and most respected chronicler, wrote the seminal Concept of the Corporation after observing the company for two years ...
See all stories on this topic

Alan Sugar

英國的「政府企業顧問」又稱「企業沙皇」,新沙皇是62歲的舒格,他並非是工黨迷,在1992年曾投書倫敦金融時報表示:「某個名叫戈登‧布朗的先生,指 控我在經濟衰退時期發橫財,這話我聽了覺得惡心。我可不曉得這位布朗先生是何方神聖,恕我無知。不管他是誰,他都沒有好好做功課,這位老兄不知道自己在說 什麼。」


舒格出身倫敦東區一個猶太裁縫家庭,16歲輟學,用100英鎊積蓄開廂型車兜售汽車天線和錄音機,但他努力上進,成年後創辦幾家科技公司,並從事科技投 資,2007年出售英國天空廣播公司(BSkyB),2008年成為泰晤士報英國富翁榜第92名,目前身價約8億英鎊(約新台幣 417億元)。

舒格後來主持英國版「誰是接班人」(The Apprentice),聲名更盛,節目主持人那句Your're fired(你被開除了),幾乎人人耳熟能詳。

Sir Alan Sugar, 16th November 2005

Alan Sugar brought his knowledgeable, straightforward, wise yet witty business perspective to an Oxford audience of over 300 people on Wednesday 16th November 2005 during a question and answer session which he generously allowed to run over time.

Sir Alan asserted that “There’s nothing stopping anybody in this country from doing exactly what I have done; it’s no secret that I started with absolutely nothing” he started his business with £100 in post office savings which purchased a van for £50, motor insurance for £8 and £42 in stock. Accordingly, he had little sympathy for complaints about banks or venture capitalists and reminded the audience that banks are businesses and that “most ideas are totally useless and there are no free lunches” he compared the investor sentiments of the “dotcom boom to a phenomenon that lasted for about five and a half minutes” and advised fledgling entrepreneurs to start small. Sugar explained that he was originally motivated by a desire for self sufficiency and his inspirations included his “Uncle John, because he was the only person I knew that had a business, I came from a working class background with family who lived on council estates, business was completely alien…and when I decided to start in business, he was my guru, if you like, and all he had was a corner shop in Victoria.” Alan Sugar’s inspirations today include Rupert Murdoch for his qualities as a “speculator, gambler and a maverick” and he admires Branson, he conceded to the Oxford audience that “his style of doing business is completely different to mine but it’s successful.” Sugar disclosed his thoughts about ‘entrepreneurship’ in general, indicating his dismay at the misuse of the word ‘entrepreneurship’ as a descriptive word for people who would otherwise be described as ‘enterprising’ or ‘business oriented’; he viewed entrepreneurial traits as inherent and akin to those of an accomplished concert pianist or artist.

Sugar offered amusingly dry responses to various questions; his response to a protest from an audience member about whether business has to be dominated by targets, profit and money was “Yes, it all has to be about money and targets” to lecture theatre laughter. Sir Alan later betrayed the fact that he wishes he had re-directed energies spent on managing Tottenham Football Club to charitable causes such as Great Ormond Street Children’s Hospital. The football club was sold by Alan Sugar for a gross profit of approximately £30 Million - he advised the audience to “stick to what you know” and to have a good knowledge of the sector areas in which they choose to do business. On the subject of human resources he joked that “everybody is dispensable” and later explained via an anecdote about early entrepreneurial experiences with an engineer who perceived himself as pivotal and ‘indispensable’ to Sugar’s businesses. Sir Alan provided a humorous diatribe around his views of ‘management consultants’ and then proceeded to discuss global technology and manufacturing considerations, teasing the Oxford audience by playfully suggesting that they probably had “management consultant” aspirations. The vast majority of the audience were members of Oxford Entrepreneurs, the largest student society of its kind in the UK.

A student enquired whether an Oxford presence on The Apprentice (TV programme) was long overdue, especially in the light of a Harvard candidate on the American version of the TV show, Sir Alan responded “…Well you can apply for The Apprentice next time around with the other 10,000 people…we mustn’t make any special favours because I’m here this evening”

As GM Goes So Goes California in Pensions: Roger Lowenstein
Bloomberg - USA
But observers such as Peter Drucker, then a young consultant, wondered what would happen if GM's business turned south while its pension obligation remained ...

There’s plenty of blame to go around these days. But the prime villains behind the mess we’re in were Reagan and his circle of advisers — men who forgot the lessons of America’s last great financial crisis, and condemned the rest of us to repeat it.

TAIPEI -(Dow Jones)- The Taiwanese government plans to choose a consultant as early as July for a casino resort development on Taiwan's outlying islands, ...

charlatan, guru

He also said people only called him a guru because they weren't sure how to spell "charlatan".

荷蘭文Management goeroe Peter Drucker zei het ooit eens tegen mij toen ik nog in San Francisco woonde : je moet nooit een voorspelling doen. ...

He cited Peter Drucker, one of the 20th century's finest business thinkers: "Often we use the word guru because the word charlatan is too long. .

The Hippocratic Oath: Modern Version

I swear to fulfill, to the best of my ability and judgment, this covenant:

I will respect the hard-won scientific gains of those physicians in whose steps I walk, and gladly share such knowledge as is mine with those who are to follow.

I will apply, for the benefit of the sick, all measures [that] are required, avoiding those twin traps of overtreatment and therapeutic nihilism.

I will remember that there is art to medicine as well as science, and that warmth, sympathy, and understanding may outweigh the surgeon's knife or the chemist's drug.

I will not be ashamed to say "I know not," nor will I fail to call in my colleagues when the skills of another are needed for a patient's recovery.

I will respect the privacy of my patients, for their problems are not disclosed to me that the world may know. Most especially must I tread with care in matters of life and death. If it is given me to save a life, all thanks. But it may also be within my power to take a life; this awesome responsibility must be faced with great humbleness and awareness of my own frailty. Above all, I must not play at God.

I will remember that I do not treat a fever chart, a cancerous growth, but a sick human being, whose illness may affect the person's family and economic stability. My responsibility includes these related problems, if I am to care adequately for the sick.

I will prevent disease whenever I can, for prevention is preferable to cure.

I will remember that I remain a member of society, with special obligations to all my fellow human beings, those sound of mind and body as well as the infirm.

If I do not violate this oath, may I enjoy life and art, respected while I live and remembered with affection thereafter. May I always act so as to preserve the finest traditions of my calling and may I long experience the joy of healing those who seek my help.

Original, translated into English:[3]

I swear by Apollo, Asclepius, Hygieia, and Panacea, and I take to witness all the gods, all the goddesses, to keep according to my ability and my judgment, the following Oath.

To consider dear to me, as my parents, him who taught me this art; to live in common with him and, if necessary, to share my goods with him; To look upon his children as my own brothers, to teach them this art.

I will prescribe regimens for the good of my patients according to my ability and my judgment and never do harm to anyone.

I will not give a lethal drug to anyone if I am asked, nor will I advise such a plan; and similarly I will not give a woman a pessary to cause an abortion.

But I will preserve the purity of my life and my arts.

I will not cut for stone, even for patients in whom the disease is manifest; I will leave this operation to be performed by practitioners, specialists in this art.

In every house where I come I will enter only for the good of my patients, keeping myself far from all intentional ill-doing and all seduction and especially from the pleasures of love with women or with men, be they free or slaves.

All that may come to my knowledge in the exercise of my profession or in daily commerce with men, which ought not to be spread abroad, I will keep secret and will never reveal.

If I keep this oath faithfully, may I enjoy my life and practice my art, respected by all men and in all times; but if I swerve from it or violate it, may the reverse be my lot.

希波克拉提斯宣言(The Hippocratic Oath) @ 海天醫院:: 痞客邦PIXNET ::准許我進入醫業時:




無論何適何遇,逢男或女,貴人奴婢,余之唯一目的,為病家謀幸福,並檢點吾身,不為各種害人及劣行,尤不做誘姦之事。凡余之所見所聞,不論有無業務 之牽連,余以為應守秘密者,願保守秘密。倘余嚴守上述之誓詞,願神僅僅使余之生命及醫術,得無上之光榮;余苟違誓,天地鬼神共殛之!


  1. 我鄭重地保證自己要奉獻一切為人類服務。
  2. 我將要給我的師長應有的崇敬及感戴;
  3. 我將要憑我的良心和尊嚴從事醫業;
  4. 病人的健康應為我的首要的顧念;
  5. 我將要尊重所寄託給我的秘密;
  6. 我將要盡我的力量維護醫業的榮譽和高尚的傳統;
  7. 我的同業應視為我的手足;
  8. 我將不容許有任何宗教,國籍,種族,政見或地位的考慮介於我的職責和病人間;
  9. 我將要盡可能地維護人的生命,自從受胎時起;
  10. 即使在威脅之下,我將不運用我的醫學知識去違反人道。
  11. 我鄭重地,自主地並且以我的人格宣誓以上的約定。-----------日內瓦宣言


希波克拉提斯宣言(The Hippocratic Oath)

希波克拉提斯(Hippocrates,B.C.460 - 377,享年 93歲 )出生於寇斯島(Kos)。希波克拉提斯直接傳承了愛斯科勒皮歐斯對病患盡心盡力救助的仁愛胸懷(古希臘 神話的名醫,Asklepios, 由於救人無數致使人間擁擠、冥界空盪,因而遭受處死之罰),但又自創個人的思想體系。愛斯科勒皮歐斯對希波克拉提斯的影響相當大,希波克拉提斯特別強調「不可傷人乃為醫師之天職」,這個理 念也成為醫學倫理觀最主要的中心思想。

I SWEAR by Apollo the physician, and Aesculapius, and Health, and All-heal, and all the gods and goddesses, that, according to my ability and judgment, I will keep this Oath and this stipulation to reckon him who taught me this Art equally dear to me as my parents, to share my substance with him, and relieve his necessities if required; to look upon his offspring in the same footing as my own brothers, and to teach them this art, if they shall wish to learn it, without fee or stipulation; and that by precept, lecture, and every other mode of instruction, I will impart a knowledge of the Art to my own sons, and those of my teachers, and to disciples bound by a stipulation and oath according to the law of medicine, but to none others. I will follow that system of regimen which, according to my ability and judgment, I consider for the benefit of my patients, and abstain from whatever is deleterious and mischievous. I will give no deadly medicine to any one if asked, nor suggest any such counsel; and in like manner I will not give to a woman a pessary to produce abortion. With purity and with holiness I will pass my life and practice my Art. I will not cut persons laboring under the stone, but will leave this to be done by men who are practitioners of this work. Into whatever houses I enter, I will go into them for the benefit of the sick, and will abstain from every voluntary act of mischief and corruption; and, further from the seduction of females or males, of freemen and slaves. Whatever, in connection with my professional practice or not, in connection with it, I see or hear, in the life of men, which ought not to be spoken of abroad, I will not divulge, as reckoning that all such should be kept secret. While I continue to keep this Oath unviolated, may it be granted to me to enjoy life and the practice of the art, respected by all men, in all times! But should I trespass and violate this Oath, may the reverse be my lot!

Hippocrates, Works trans., Francis Adams (New York; Loeb) vol. I, 299-301.


Deming 喜歡談類似的清潔問題


大家可能都已知道,日前美國彭博通訊社(Bloomberg News Service)廣泛報導一則新聞,指稱讀者文摘公司聘用一家專門處理破產與重整案的Kirkland & Ellis 法律事務所。其他的新聞媒體以此為本,在未經證實的情況下又添加各種臆測之詞。於是,從一個據稱「熟悉內幕」而又未能確實的消息來源開始,部分報導遽下斷 語,認定讀者文摘公司將聲請破產。


真實的情況是讀者文摘公司主動聘用聲譽卓著、 提供各種企業營運顧問服務的 Kirkland & Ellis 法律事務所,以及頂尖的財務顧問公司Miller Buckfire,希望就組織改造與財務管理等方面獲得廣泛的意見。面對全球經濟情勢異常艱困的時期,我們希望能借助最優秀的顧問團隊,以確保本公司能做 好最佳準備,獲得最好的意見。他們將協助本公司研究新的營運策略──包括(但非侷限於)籌措資金與減輕債務壓力──以期在市場上掌控先機。



Mary Berner
President and CEO
The Reader's Digest Association, Inc.

The Consultant's Scorecard: Tracking Results and Bottom-Line Impact of Consulting Projects

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With my sister this zealousness manifests itself during Passover cleaning. It’s forbidden to have even one crumb of hametz (basically any leavened product) loose in your house during the holiday week. For her (with a brood of five) this means stripping the place to the studs, and a kitchen sterile enough both for brain surgery and a certifiably kosher matzo-ball soup. The only way to get it cleaner would be to burn the place down.

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不過,顧問業是個很古老的行業,譬如說,【舊約】中摩西的岳父,很顯然就是個顧問(J. M. Juran的「管理三部曲」,p.51)。 現在,它是一小”產業” 。諸如ASQ說法, 光是lean- six sigma就有二千多人【台灣戴明圈,p.134】。
---談專業顧問:從統計研究、組織經營之顧問師 戴明博士的履歷書說起"

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My annual fee will be stated at the outset. 6. I will put in enough time to satisfy myself. 7. I will continue beyond three years if in my judgment further ...


Flawed Advice and the Management Trap How Managers Can Know When They're Getting Good Advice and When They're Not Chris Argyris


Flawed Advice and the Management Trap: How Managers Can Know When They're Getting Good Advice and When They're Not is the first book to show how and why so much of today's business advice is flawed, and how managers and executives can better evaluate advice given to their firms

Practitioners and scholars agree that businesses in the coming millennium will be managed differently than firms of the 20th century. And getting there from here, according to today's best advice, will require creative change. In this pioneering work, Argyris, one of the world's leading organizational thinkers, reviews a wide array of business advice from the best and brightest thinkers and consultants and concludes that as appealing as their ideas may be, most of them are simply not workable. They are too full of abstract claims, logical gaps, and inconsistencies, to be useful. And ironically, even when their recommendations are implemented correctly, the result is often failure. Why do these gaps in logic exist, and how can they be more effectively discovered? Applying a disciplined critique to numerous representative examples of advice about leadership, learning, change, and employee commitment, Argyris shows readers how to be more critical of the advice they are given, how to learn new approaches for appraising employee performance, and how to generate an internal commitment to values and better strategy.

In our ever expanding global market, innovative business advice is at a premium, and giving this advice has become a lucrative industry in and of itself. This book provides the critical lens necessary to evaluate which advice is best for your organization.


Accounting, auditing, and bookkeeping services (SIC 8721 ...
The Enron bankruptcy, that resulted in the demise of Big Five accounting firm
Arthur Andersen in 2002 was followed by admissions of fraudulent accounting by

Mckinsey’s Marvin Bower: Vision, Leadership, And the Creation of Management Consulting


Marvin Bower

Apr 3rd 2009
From Economist.com

For many years the management consulting business was dominated by one firm. It advised the world’s biggest corporations and some of its biggest countries about high-level strategy. So outstanding was it that it became known simply as “The Firm”. That firm, McKinsey, was the creation of one man. Not James O. McKinsey, the man whose name hangs over its front door (and who died young of pneumonia in 1937), but Marvin Bower (born 1903), the most powerful influence on the firm in the 65 years from James McKinsey’s death to his own, at the age of 99, in 2003.

Bower modelled the consultancy on the lines of a professional law firm, establishing a set of values by which it was to be guided. For example, clients’ interests were supposed to have precedence over growth in the firms’ revenues. His approach to consulting was heavily influenced by the legal profession, which had been his first choice of career. After studying at Harvard Law School he applied to work for a firm in Cleveland, where he had been raised. But his grades were not good enough, so he went back to the then young Harvard Business School, gained an MBA and returned to a job with the law firm as a corporate lawyer.

In 1933 he joined McKinsey’s fledgling firm when its only office was in Chicago. He then set up a branch in New York and, after McKinsey’s death, helped rebuild the company around its New York operation. He was managing director from 1950 to 1967. Business Week said of Bower that he was “the very image of America’s ‘Organisation Man’ in the 1950s … immaculately dressed in a Brooks Brothers dark suit, a starched white shirt, and a hat”. For years he insisted that McKinsey consultants wear hats. He was also famously outspoken and not afraid to confront clients. A colleague once recalled an occasion when he bellowed out, “The problem with this company, Mr Little, is you.” “It happened to be totally accurate,” added the colleague. “That was the end of our work with that client. But it didn’t bother Marvin.”

Bower often turned down clients when he did not believe that they were prepared for change. He declined to work for Howard Hughes, for example, and refused to help the American government devise a scheme to bail out American Motors, a car company.

If you looked after the client, the profits would look after themselves.

McKinsey’s approach to its work—offering high-level strategic advice—has left it vulnerable to the criticism that it does not stick around to follow through the consequences of that advice. It has a reputation for arrogance, sometimes explained away as a manifestation of total concentration on its clients. The Economist once wrote of an ex-member of the firm: “He suffers the lack of self-doubt common in former McKinsey consultants.”

Several of Bower’s alumni became famous in their own right, such as Tom Peters (see article), Kenichi Ohmae and Richard Pascale (see article). Even the next generation of management gurus seems to have benefited from a spell at the Firm. Both Donald Sull and Pankaj Ghemawat worked for McKinsey before moving on to academic careers.

Notable publication

“The Will to Manage: Corporate Success through Programmed Management”, McGraw-Hill, 1966


英国《金融时报》拉斐尔•曼代(By Raphael Minder in Hong Kong)香港报道 2009-03-30




参与撰写这份研究报告的麦肯锡咨询师埃文•欧阳(Evan Auyung)说:“中国虽然拥有丰富的中央计划经验,但在如何以最有效方式分配如此巨额投资方面则面临挑战,在迫切需要发展基础设施并保持稳定增长时尤其如此。”


“中国确实在努力加快建设,以创造就业岗位,因此新增机场吞吐能力几乎肯定会超过需求,”万事达卡国际组织(MasterCard)跟踪亚太区经济 发展的王月魂(Yuwa Hedrick-Wong)说。他拿上海浦东机场进行了对照,浦东机场“几乎空了四、五年”后,才确立了国际航空枢纽的地位。




航空咨询公司Ascend的首席经济学家彼得•莫里斯(Peter Morris)对麦肯锡报告表示谨慎赞同:“庞大、闪亮的机场会被地方政府视为成功的标志。”Ascend总部位于伦敦。



IRVING, Texas - (Business Wire) Thomas Group, Inc. (NasdaqGM:TGIS), a global operations management consulting firm, introduced the firm’s PI Max™ assessment tool to the Aviation Electronics Association meeting in Dallas today as an alternative to slashing headcount and spending. “Layoff is not synonymous with efficiency,” said Mark Ozenick, the firm’s practice leader for the aerospace and defense segment. “It’s not too soon to start thinking about coming out of the recession leaner, stronger and structured to win more market share and earn better profit margins. But slashing in a panic is not the way to do that.”

“Now may be the best of all times to implement meaningful change,” Ozenick argued. “It is in the middle of crisis that barriers can be eliminated more easily. When the alternative is adapt or go onto the shop floor and hand out pink slips, managers will come around to new ways of thinking. That’s why the consultant’s role is highly relevant now, and why we recommend to clients as a first step applying a maturity model to determine the extent to which Lean and Six Sigma processes are truly embraced across the company.” He noted that Thomas Group’s proprietary PI Max assessment tool consists of 25 maturity elements to identify key improvement levers.

Many companies have extensive Six Sigma organizations, but are using the wrong metrics to measure success, he said. “In our experience, the sheer number of black belts directed at a problem is not an indicator of success. Often the wrong tools are employed in the improvement process, and sometimes the right tools fail when applied only to a single functional silo within a complex organization. Indeed, 42 percent of business leaders in the U.S. and Europe have said that their change management programs in the past five years have failed.”

As an example of Thomas Group’s success in implementing a more holistic assessment, and identifying the right levers for improvement, the company cited the firm’s assistance to one of the world’s largest and most complex organizations—the U.S. Department of Defense and specifically, the U.S. Navy.

DoD is effective, but not always efficient. When Thomas Group began working with the DoD, many silos existed. Thomas Group showed them how to align around critical processes that produce readiness—the key yardstick for the Navy. The next step was in helping the Navy integrate these processes into corporate-like enterprise governance structures that owned all the costs associated with producing readiness. As with a lot of clients, Thomas Group didn’t work with the Navy to teach them Six Sigma principles. Instead, in working with the DoD, Thomas Group conducted analyses of process effectiveness and of the change management tools in use. Thomas Group’s contribution was to help the Navy select the correct management tools, install the best governance methodology and use the right process metrics to drive change.

The company further noted that over a five year period, aviation readiness improved markedly, ship maintenance costs decreased and the Navy as a whole obtained a financial improvement equivalent to the purchase price of a new aircraft carrier.

“The consultant’s role in driving corporate change is more critical in challenging economic conditions,” Ozenick said. “Growth hides a multitude of sins. Inefficiencies and unnecessary turf battles become much more glaring in a period of contraction. That’s why our message to corporate leaders is simple—seize this opportunity to make your organizations leaner and stronger (as opposed to thinner and weaker), and prepare for the opportunities to come,” Ozenick added.

For more information visit: http://www.thomasgroup.com/enterprise-solutions/tools/Continuous-Process-Improvement.aspx

About Thomas Group

Thomas Group, Inc. (NasdaqGM:TGIS) is an international, publicly-traded professional services firm specializing in operational improvements. Thomas Group's unique brand of process improvement and performance management services enable businesses to enhance operations, improve productivity and quality, reduce costs, generate cash and drive higher profitability. Known for Breakthrough Process Performance, Thomas Group creates and implements customized improvement strategies for sustained performance improvements in all facets of the business enterprise. Thomas Group has offices in Dallas and Detroit. For more information, please visit www.thomasgroup.com.


By Raphael Minder in Hong Kong 2009-03-30

China risks misallocating investment by overspending on airport projects in poorer western provinces and skimping on allocations to some fast-growing coastal provinces in its $70bn plan to expand capacity until 2013, according to a study by McKinsey, the consultancy.

Of the 97 greenfield airport projects planned by Beijing until 2020, McKinsey categorises only 20 to 30 as offering “attractive” investment opportunities by addressing expected capacity shortfalls.

Other projects support political aims to spread development inland ahead of actual demand.

Evan Auyung, one of the consultants who wrote the McKinsey study, said: “As experienced as China is at central planning, there is a challenge for China now to allocate such huge investments in the most efficient manner, especially given the urgency of infrastructure development and the need to keep growth on track.”

McKinsey would not detail its airport-by-airport analysis but cited Shandong, a rapidly developing north-eastern province close to South Korea, as an area where planned capacity appeared to fall short of expected demand.

“China is really trying to speed up construction to create jobs, so additional airport supply will almost certainly outpace demand,” said Yuwa Hedrick-Wong, who tracks Asian economic developments for MasterCard. He draws a parallel with Shanghai's Pudong airport, which stood “almost empty for four or five years” before establishing itself as an international hub.

“In other countries, such projects would die if they failed to produce a quick return but, in the case of China, they can sustain them,” he said.

Beijing has reasserted authority over airport planning after a spate of construction projects by ambitious local authorities in the early 1990s that were under-utilised and duplicative.

But as part of the new development plan, Beijing has devolved most of the responsibility for financing projects to regional authorities. Out of $70bn of planned investment, McKinsey estimates that less than 5 per cent will come directly from the central government.

Peter Morris, London-based chief economist at Ascend, an aviation consultancy, expressed cautious support. “A big shiny airport can be seen by regional authorities as a totem pole of success,” he said.

Aside from the new airports, Beijing is embarking on 46 big airport expansions.

Type: Subsidiary
On the web: http://www.janes.com

Put away the cloak and dagger. Jane's has the intelligence you crave - without your having to resort to spying. Jane's Information Group is a print and electronic publisher of defense and security information (handbooks, magazines, summaries, and other publications) for global military, government, and corporate decision-makers, as well as academics. The company uses independent sources (journalists, researchers, correspondents) to gather its intelligence. Jane's online catalogs are available in Chinese, Japanese, Korean, and Russian, in addition to English. Jane's also offers consulting services in such areas as security threats and risk assessment. It is a subsidiary of technical document publisher IHS.

Managing Director: Michael Dell
CFO: Michael Staton
Head of Corporate Communications: Paul Duke

Haynes Publishing
Strategic Forecasting


Six Sigma Consultant - Andrew Milivojevich Awarded "Fellow" Status by ASQ Board of Directors

Mississauga, Ontario - The Knowledge Management Group is pleased to announce that Six Sigma Consultant - Andrew Milivojevich has been awarded "Fellow" status by the board of directors of The American Society for Quality (ASQ). In being elected Fellow, Andrew Milivojevich is being recognized as having achieved professional distinction and pre-eminence in the technology, theory, education, application, or management of quality. As President of The Knowledge Management Group, Andrew Milivojevich leads its Six Sigma, business intelligence, business re-engineering, productivity improvement and productivity improvement and business process management engagements.

"An ASQ Fellow is an individual who has an established record of contributions, both to the quality profession and to the Society. The grade of Fellow is an earned distinction. The achievement of this status is a symbol of respect from colleagues that has been accepted by the highest officers of our organization," says ASQ President Roberto Saco.

Andrew Milivojevich received Fellow membership status for his exemplary work advancing quality and Six Sigma in Corporate Canada; for being a champion of innovation through statistical methods to resolve technical uncertainties in the Canadian business community; and for being a vocal promoter for quality and Six Sigma through the Canadian federal government's Scientific Research and Experimental Development tax incentive program.

Andrew Milivojevich is an authority in Six Sigma and productivity improvement. He has over 20 years of experience and has provided leadership, direction, vision, and fostered an environment of improvement for a number of large organizations. Andrew Milivojevich is a published author, speaker and lecturer on productivity improvement, statistical experimental design and Six Sigma. He is a Professional Engineer and maintains certification with ASQ as a Quality Engineer and Six Sigma Black Belt. Andrew Milivojevich is a graduate advisor to the College of Engineering's Centre for Quality and Applied Statistics at the Rochester Institute of Technology. He is an instructor with the Schulich Executive Education Centre at York University in Toronto and the program creator and instructor in Applied Innovation and Productivity Improvement at the School of Continuing Studies at the University of Toronto. Andrew Milivojevich is also a science consultant to Revenue Canada's Scientific Research and Experimental Development program. He received an Engineering Degree from Ryerson Polytechnic University Canada, and a Masters Degree in Statistics from the College of Engineering, Rochester Institute of Technology, USA. Andrew Milivojevich is currently the President of The Knowledge Management Group responsible for Six Sigma, business intelligence, business re-engineering, productivity improvement and business process management.

The Knowledge Management Group is an authority in business process improvement. The Knowledge Management Group enhances organizational learning that advances corporate knowledge to resolve problems and improve productivity, business performance and corporate culture. The Knowledge Management Group offers technologies, concepts, tools, coaching and training to management, technical professionals and staff. To learn more visit www.tkmg.org or call 888-964-7729.


2009年 04月 15日 08:40




因此﹐許多投資者越來越不願意信任專家也不足為奇。根據市場研究機構Prince & Associates Inc.的數據﹐目前持有投資資金超過100萬美元的投資者中﹐超過四分之三的人都打算從他們的財務顧問那裡撤資﹐超過半數的人計劃炒顧問的魷魚。



Stephen Webster



高淨值投資者社交網站Wealth Management Exchange的創始人庫玻(Wayne Cooper)說﹐你應該像個雇主一樣想問題﹐查看你未來財務顧問的犯罪紀錄和監管紀錄﹐以及他們以前雇主的證明材料。


紐約證券律師布魯內爾(George Brunelle)說﹐一個有辨別力的人不會只看顧問是否有被投訴的經歷。他建議要看與客戶爭端、欺詐或頻密買賣(過度買入賣出證券)的相關投訴。投資者應當重點關注那些導致重大仲裁的嚴重爭端。



一 名財務顧問過去和現在總會有一些生活狀況和你類似的客戶﹐要求查看這些客戶的證明可能會有所幫助。在和這些客戶交談時﹐記得要問的詳細具體。顧問和他們聯 繫的頻率怎樣﹖顧問是否承認犯下錯誤﹖他們隔多久會評估與顧問的投資目標﹖他們和顧問的關係是否曾讓他們驚喜或是失望﹖這位顧問是否在牛市和熊市都表現出 色﹖顧問的人品怎樣﹖

康涅狄格諮詢機構RayLign Advisory LLC創始人兼總裁羅傑斯(Greg Rogers)說﹐然後你再問問這些客戶﹐想辦法得到那位顧問沒有提到的其他客戶的評價。他說﹐試圖從顧問那裡找到其他人的評價。如果你能獲得間接評價﹐就能得到更有用的信息。


知道顧問的薪酬情況有助於你判別他是否符合你的最佳利益。Tiger 21的共同創始人索內菲爾特(Sonnenfeldt)說﹐這和去逛服裝店沒什麼不同──當推銷員說你看上去好极了的時候﹐你該知道他們是想賣給你衣服。

財 務顧問們有著各種繁多的薪酬結構。他們可能會從銷售的證券那裡得到佣金﹔可能收取管理費﹐固定的或是按照為你管理資產的比例收取﹔可能按照小時收費﹔或是 包括以上所有方式。詳細詢問顧問他們的工作方式以及為你管理投資組合的總體收費情況。索內菲爾特說﹐如果一名顧問不肯坦誠透明地回答這些問題﹐那麼你就得 小心了。

你還要問到利益衝突的問題。舉例說﹐如果顧問是按佣金收費的﹐那麼你就該問問他們公司的佣金收費表﹐看看他們是否只有數目有限的 產品或服務可以推薦﹐詢問其中的原因。如果他們不能為有限的選擇給出合理解釋﹐那這就是個警告信號。與此同時﹐如果顧問按照資產比例收費﹐那你該記住他們 有可能會建議你進行可能令投資資產減少的舉動﹐例如慈善捐助或是購買新房。你還應該小心那些管理費超過資產的1%或是2%的財務顧問。


Stephen Webster
馬 多夫醜聞中最突出的警告信號就是缺乏制約與平衡。馬多夫的客戶填寫支票或通過匯款向Bernard L. Madoff Securities投資﹐並從這家公司得到證明。該公司的會計行Friehling & Horowitz只有一名註冊會計師﹐而且只在紐約新城設有一家店面。美國證券交易委員會(SEC)在一份指控文件中說﹐馬多夫的投資者完全依靠這家公司 來驗證交易的真實性。

在購買投資時﹐應確保將支票開給富達投資(Fidelity Investments Co.)或嘉信理財(Charles Schwab & Co.)這樣的第三方托管人, 而不是直接開給你的財務顧問。Wealth Management Exchange的庫玻說﹐這樣一來﹐財務顧問可以根據我的指示做出買進決定﹐卻不能捲走我的錢。




不過要注意﹐財務顧問收介紹費的情況並不少見。企業諮詢和調查公司Corporate Resolutions Inc.的總裁斯普林格(Ken Springer)說﹐只要他們披露誰拿到錢、並說明他們為什麼要推薦某家特定的理財公司就可以了。



比 如你可以問﹕有多少客戶的收益超過他們的基準或與目標一致﹖類似我這樣的客戶在衰退期間收益如何﹖你是否可以把你的所有客戶放在一個投資組合里﹐然後告訴 我總的投資組合的業績﹖記得短期(1年)和長期(10年以上)記錄都要問到﹐並問問你的顧問﹐他是採用絕對回報還是相對於大盤市場表現的相對回報來評估業 績。

其次﹐利用財務顧問的業績記錄來弄清楚他們是如何做決定的。RayLign Advisory的羅傑斯說﹐你可以問到業績表現﹐但你真正希望瞭解的是這位顧問作決策的過程。




6. 顧問能把它寫下來嗎﹖

針 對財務顧問要提供的服務以及你要支付的費用提出要一份正式的書面概要。全美個人理財顧問協會(National Association of Personal Financial Advisors)首席執行長特夫(Ellen Turf)說﹐設定具體的預期﹐這樣你可以決定某位財務顧問是否要幫助你制定目標、制定預算或者只是做投資決策。



7. 其他人是什麼看法﹖




Shelly Banjo

***** 顧問兼發證書
The Lean Six Sigma Institute Opens for Business in Europe
PR-USA.net (press release) - Varna,Bulgaria
The Institute's Consultants also coach certification projects leading to the Lean Six Sigma Institute's own Diploma. General Manager Bob Gillespie said ...