敬悼：William J. Latzko, Ph.D. (1928 – 2018)；Thomas W. Nolan, Jr., Ph.D. (1947 – 2019)

曾經企劃出版《世界戴明圈》(未出版) 痛失兩大將：William J. Latzko, Ph.D. (1928 – 2018) 我們出版過他的《戴明博士四日談》；Thomas W. Nolan, Jr., Ph.D. (1947 – 2019)，他們三人合作的《透過實驗計畫來改善》，翻譯過前2章；戴明博士《新經濟學》和 Brian Joiner《第四代管理》中都有他在80年代指導其小學生兒子，以上校車的時間作管制圖的故事........

William J. Latzko, Ph.D. (1928 – 2018). A chemical engineer by training, Dr. Latzko spent most of his career in quality control as a manager, consultant, and educator. A Fellow of the American Society for Quality Control and certified quality engineer, he published multiple books and more than 20 papers on management quality. He was actively involved with the Metropolitan Section of the ASQC, where he served two terms as section chair. A recipient of the Ellis R. Ott award in 1984, Dr. Latzko was instrumental in the creation of the W. Edwards Deming Award for quality, which he received in 1996. A long-time associate of Dr. Deming, Dr. Latzko helped in Deming’s work with his clients and at many four-day Deming seminars; he then co-authored Four Days with Dr. Deming: A Strategy for Modern Methods of Management. 《戴明博士四日談》的合作者。One of the few people in the world recognized by Dr. Deming as a “master,” Dr. Latzko applied Deming’s theory of management to help both government and companies affect transformation.

In 1983 Dr. Latzko founded a management consulting firm
specializing in helping clients achieve quality products and services.

William J. Latzko, Ph.D.

William J. Latzko, Ph.D. is a management consultant who helps his clients to achieve quality in their products and services. He has over 50 years of technical and manage­ment experience in man­u­fac­turing and service industries. 

Dr. Latzko is president of Latzko Associates, a Management Consulting Organization specializing in issues of quality. He has served as Director of Quality Control for Mundet Cork Corporation, Director of Management Science and Quality Control for CBS, Columbia Record Club, and Vice President for Quality Control for the Irving Trust Com­pany.  Formerly he was Plant Manager for the Joseph Dixon Crucible Company and for Alpha Metals. 

He is a widely recognized lecturer for the American Society for Quality (ASQ), George Washington University as well as many other technical and professional societies throughout the United States and abroad. He also is an Adjunct Professor of Management Systems at Fordham University’s Graduate School of Business where he teaches various courses such as Mathematics, Quality, and Operations Management.

Fellow of the American Society for Quality (000197050) as well as a Certified Quality Engineer (# 03364), Dr. Latzko is the Past Chairman of the Quality Management Division of the ASQ. He was also the first chair of the ASQ Deming Medal Committee. He has served as chairman and treasurer of the Metropolitan Section (0300) of ASQ. He is also a member of the American Statistical Association.  He received the ASQ Ellis R. Ott Award for joining quality technology and management and the W. Edwards Deming Medal. 

He is the author of Qualty and Productivity for Bankers and Financial Managers and Řízení Jakosri (Managing Quality in Czech) has written over 40 articles on quality control. He is co­author of MICR Quality Control Handbook and a contributor to Dr. Deming’s books, Quality, Productivity and Competitive Position and Out of the Crises. His latest book, with David Saunders is called Four Days with Dr. Deming: A Strategy for Modern Methods of Management. 

He is a graduate of Fordham (BS), Rutgers (MBA), Rutgers/ABA Stonier Graduate School of Banking (DB), and Kennedy-Western University (Ph.D.), and also studied at New York University, where he took all of Dr. Deming’s courses. He is a member of Beta Gamma Sigma (Business) and Delta Pi Sigma (Statistics).

2018年7月7日下午4:30 · 

2013年10月16日 星期三

Professor W. J. Latzko 致鍾漢清談《戴明博士四日談》教學手冊（英文版）

下文是《戴明博士四日談》的共著者之一William J. Latzko教授給鍾漢清先生的一封信，其中有關於教學指引（英文版），本學院已收到，需要的人員請向我們索取（原作者保有版權，並謹供以該書為教材的老師參考自習用）。
　
Dear Mr. Chung,

I hope that I am addressing you properly. If not, please forgive my inadvertent error.David Saunders and I are glad that our book is so well received in your country. We wrote it to give busy executives a quick but accurate view of Dr. Deming's ideas. He helped us with our book, as you probably know and was delighted with it. I was one of his personal friends as well as contributor to some of his work.

I wrote an 18 page document for use of those wishing to use the book to train their people. This may help you with your course. Below, I list the index of this work. In the Study Guide Section, each heading has six subsections as follows: (a) "Teaching Objective", (b) "Reference", (c) "Time Required", (d) "Materials", (e) "Notes on Method for Exercise" and, (f) "Team Discussion of the Implications." The section on bead experiments has an additional subsection: "Following the Bead Exercise"

Here then is the index:
　
Introduction……1
The Trainer……1
The Need to Understand Dr. Deming's Ideas ……1
The Ability to Teach Dr. Deming's Ideas ……2
The Audience……2
Audience: Senior Management……2
Audience: Middle Management……2
Audience: Supervisors and Professional Staff……3
Audience: Other Staff……3
Methodology……3
Order of Presentation……3
Suggested Methods of Presentation……3
Teams……4
The Red Beads……5
Syllabus……5

Study Guide……7
The Lesson of the Red Beads……7
Chapter 1. The Need for Transformation of
Western Management……9
Chapter 2. A System of Profound Knowledge……10
Chapter 3 Obligations 1 through 5……11
Chapter 4. Obligations 6 through 9……11
Chapter 6. Obligations 10 through 14……12
Chapter 7. The Seven Deadly Diseases……13
Chapter 8. Obstacles……13
Chapter 9. The Funnel……14
Chapter 10. Operational Definitions……15
Chapter 11-13. Management of People, System of
Measurement and Other Topics……15
Wrap-up……16

Resources……17
Books……17
Audiovisual Materials……17
Materials……18
　
The material is in WordPerfect format, however, I could convert it to RTF or Microsoft format. If it is of interest to you, I could send the whole work as an attachment or print it out and send a hard copy to you. In the latter case. I need to have a mailing address.

I looked at your web site. I see that you use Henry Neave's picture of Ed Deming. I also read your "Fire Sermon and Deming's Profound Knowledge"speech. Unfortunately, my Chinese is limited to "nin hau" and a few similar phrases. Many years ago I visited Hong Kong for three weeks and learned a few words in Cantonese in order to work with some manufacturers that were making parts for CBS, for whom I worked at the time.

William J. Latzko
　
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Professor W. J. Latzko, D.B. Voice: 201-868-5338
215 - 79th Street Fax: 201-868-5338
North Bergen, NJ 07047-5727
E-mail: latzko@worldnet.att.net
Alt E-mail: latzko@mary.fordham.edu
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William J. Latzko教授似乎還有一本書，簡介品管大師，21世紀初台北出版，等找到，再補上。

Hanching Chung

2014年7月8日上午11:53 · 

去年在這兒提過某Sushi Express 的11點開門訓話：店長跟5位面前一排的員工訓勉有加......
今天去郵寄書(Bruce Lee 先生介紹台中領億興業股份有限公司：購買 "戴明博士四日談：世界級企業轉型之道" 共計10本----可惡的郵局，便利箱的容量不適用，必須與志工到處張羅舊報紙塞空間 )，恰巧麥當勞貼出：本日冷氣故障，造成不便，敬請原諒。Sushi Express的女店長開頭語：今天是我最後一天...... (她們此店的生意好得很，周末都大排長龍.....)
這句話，是上班族的我與春天有約，還是後會有期呢？
寄完書之後到某書店立讀，才知道天下半月刊的零售價180元、傳記文學150元......某書店重印我46年前買過的"罪與罰"，定價550元.....

*****

Thoma W. Nolan, Jr., Ph.D. (1947 – 2019). Dr. Tom Nolan was a statistician and founding partner of Associates in Process Improvement, a consulting firm that specializes in applying the Deming philosophy to the improvement of quality and productivity. He met Dr. Deming in the 1970s and supported his work until Dr. Deming’s passing in 1993. At Dr. Deming’s request, Tom coauthored a book on methods for analytic studies (Quality Improvement through Planned Experimentation, 3^rd edition, 2012).  Tom was also a Senior Fellow of the Institute for Healthcare Improvement. For over 35 years, he assisted organizations in many different industries in the U.S., Canada, and Europe including chemical and automotive manufacturing, distribution, healthcare, and social services. Among his clients is a recipient of the Malcolm Baldrige National Quality Award. He coauthored three books on improving quality and productivity and was the year 2000 recipient of the Deming Medal awarded by the American Society for Quality.