「華人戴明學院」是戴明哲學的學習共同體 ,致力於淵博型智識系統的研究、推廣和運用。 The purpose of this blog is to advance the ideas and ideals of W. Edwards Deming.

2016年5月22日 星期日

W. Edwards Deming 《轉危為安》(Out of the Crisis)簡體字 2016

 W. Edwards Deming 《轉危為安》(Out of the Crisis)簡體字 2016


轉危為安 平裝 – 2016年4月6日


編輯推薦

W.愛德華·戴明編寫的《轉危為安(華章經典管理)》教你如何轉型以求生,如何靠眾人的齊心合力達成轉型,如何在最高管理階層的帶頭衝鋒下追求質量。戴明博士提出了一個新的管理理論架構,指出十四項管理要點(14 Points for Management)及七種惡疾的療法,並在書中以豐富的實例——展現他力克質量大敵的毅力與決心。其中,美國製造業及服務業的諸多個案及分析,都將成為產官學界最佳的研究指南。

作者簡介

作者簡介40多年來,W.愛德華·戴明(W. Edwards Deming,1900—1993)所經營的顧問事業,業務蒸蒸日上,遍及全世界。他的客戶包括製造業的公司、電話公司、鐵路公司、貨運公司、消費者研究單位、人口普查的方法學家、醫院、法務公司、政府機構,以及大學與產業內的研究組織。
戴明博士的方法對於美國的製造業和服務業的衝擊,力道深遠。他領導的質量革命席捲全美國,目的在於改善美國企業的世界競爭地位。
1987年美國總統裡根頒發“國家技術(工程)獎章”給戴明博士。他在1988年獲得美國國家科學院頒發的“傑出科學事業成就獎”。
戴明博士還獲得了很多獎章,包括1956年“美國質量控制協會”頒發的“沃爾特A.休哈特(Walter A.Shewhart)獎”以及美國統計學會1983年頒發的“塞繆爾·威爾克斯(Samuel Wilks)獎”。
1980年,美國質量控制協會的紐約大都會分部,設立年度“戴明獎”(Deming Prize)給對質量和生產力有貢獻的人。戴明博士是國際統計學會的會員。他1983年榮獲國家工程學院院士頭銜,1986年入選代頓的“科技名人堂”,1991年入選“汽車界名人堂”。
戴明博士最著名的,也許是他在日本的功績,他從1950年起多次到日本為企業頂層主管和工程師開設質量管理課程。他的教導對日本的經濟發展有顯著的提升。日本的科技聯盟(JUSE)為感謝他的貢獻,設立年度“戴明獎”給對產品的質量和可靠性有功的人士。1960年日本天皇頒給他二等瑞寶獎。
戴明博士1928年取得耶魯大學的數理物理學博士學位。下述大學授予他榮譽博士學位(頭銜為LL.D和Sc.D兩種):懷俄明大學、里維埃學院、馬里蘭大學、俄亥俄州立大學、克拉克森技術大學、邁阿密大學、喬治·華盛頓大學、科羅拉多大學、福特漢姆大學、亞拉巴馬大學、俄勒岡州立大學、美國(亞美利加)大學、南卡羅來那大學、耶魯大學、哈佛大學、克利裡學院、謝那多阿大學。耶魯大學還贈他威爾伯·盧修斯十字獎章、里維埃學院贈他耶穌的瑪德琳獎章。
戴明博士撰寫了數本專著和171篇論文。他1986年出版的《轉危為安》(Out of the Crisis)被翻譯成幾種外語版本。關於他的生平、哲學及其學說在世界各地的成功應用案例的書籍、影片、視聽教材等,數量極多。他最後10年每年開的“四日研討會”有萬名學員報名參加。

目錄

目錄
推薦序一
推薦序二
譯者序
作者簡介
前言
致謝

第1章連鎖反應:質量、生產力、低成本、爭取市場// 1 
第2章西方管理方式轉型的原則:管理十四要點的理念與實踐// 16 
第3章惡疾與障礙// 79 
第4章什麼時候?多久?// 121 
第5章協助管理者的提問// 127 
第6章質量與消費者// 137 
第7章服務型組織的質量與生產力// 150 
第8章訓練與領導力的一些新原則// 205 
第9章操作性定義、符合、性能// 226 
第10章標準與法規// 241 
第11章改善的共同原因及特殊原因、穩定係統// 250 
第12章更多下游的改善實例// 297 
第13章大構想的期望落空// 309 
第14章兩份給管理者的報告// 316 
第15章最低平均總成本的進料及成品測試計劃// 324 
第16章設立組織來改善質量與生產力// 369 
第17章為更好的生活而改善// 376 
附錄A日本的轉型// 383

基本信息

  • 出版社:機械工業出版社;第1版(2016年4月6日)
  • 外文書名:  Out Of The Crisis
  • 叢書名:  華章經典·管理
  • 平裝: 388頁
  • 語種:簡體中文
  • 開本: 16
  • ISBN: 9787111530466, 7111530462
  • 條形碼: 9787111530466
  • 商品尺寸: 23.8 x 17 x 2.2 cm
  • 商品重量: 721 g
  • 品牌:機械工業出版社
  • ASIN: B01DW1WLCI

2016年5月17日 星期二

新経営システム論―産業・行政・教育のために




















デミング博士の新経営システム論―産業・行政・教育のために [単行本] W.エドワーズ デミング (著), W.Edwards Deming (原著), NTTデータ通信品質管理研究会 (翻訳)

  • 単行本: 275ページ
  • 出版社: NTT出版 (1996/04)

 日本製品の品質は“世界一”という神話は崩れつつある。米国の巻き返し、アジアの追い上げに立ち向う日本。今こそデミング博士の「深遠なる知識」を学ぶときである。

キーワード「W.エドワーズ・デミング」の検索結果

ダイヤモンド・オンライン キーワード

検索結果





2016年5月16日 星期一

John Seddon 2009;Vanguard News – Spring 2016


Vanguard News – Spring 2016

In this issue:

***
Leader’s Summit
Pathologically wrong
Ambition realised in Wales
Vanguard Periodical – second edition
The Vanguard Method and People-Centred Services
Better Practice Day
An MSc in the Vanguard Method
Beyond Budgeting
Want to join us?
More Vanguard events

***
Leader’s Summit

Last month I hosted a leader’s summit in London, featuring private-sector leaders who have employed the Vanguard Method. As one leader observed, one day all organisations will be run this way – it reflects the fact that it works (unlike many other interventions, as presenters testified) and, moreover, once any leader crosses the Rubicon, they can’t go back to what they now know to be poor management thinking.

We are posting a series of video compilations on our web site:
***
Pathologically wrong

I haven’t come across the dreaded ISO 9000 series of so-called quality standards in recent years; the private sector now largely ignores it, recognising its worthlessness. But it popped up recently; one of our people was helping a pathology service with the Vanguard Method. By coincidence the work was carried out at the same time that pathology services were being coerced to register to ISO 15189.

It was a déjà vu moment. No different to what I saw back in the 90s when I wrote The Case Against ISO 9000. Conformance to the Standard delivered nothing in terms of quality and instead created a bureaucratic impediment to improvement. Further, as ministers want a ‘market’ in pathology services and conformance will be the ticket for market entry, we can predict that high-cost low-quality services will be the result; locking in costs for the long term.

I thought it worth writing a paper about the problem, after all it is in everyone’s interest to improve the quality of pathology services, and I sent it to the great and good responsible for promulgating it. Did they seize the opportunity to make a real difference – did they behave like leaders? Of course not; most ignored the paper and the few who responded spoke in terms of this merely being my opinion.

Ministers believe the Standard will make a positive contribution to the economics of pathology services, they couldn’t be more wrong. The ISO 9000 series is a pathological disease; conformance to specifications can’t drive quality.

Please read the paper and judge for yourself.

***
Ambition realised in Wales

As readers will know, we have been pioneering better methods for people-centred services – far better services at much lower costs. At an event in June we will be showcasing what has been achieved in Wales.

Keynote speakers will be Dr Chris O’Connor, Divisional Director, Mental Health and Learning Disabilities, Aneurin Bevan University Health Board and Shayne Hembrow, Deputy Chief Executive and Commercial Director, Wales and West Housing. Front-line teams who now work in a completely different way will show what they have been doing, why, and how profoundly better services drive costs out of the system. Simon Pickthall will be explaining the simple steps to take to study people-centred services and I shall be speaking too.

The event is on Tuesday 21st June in Llandrindod Wells. To book a place contact Maria: office@vanguardconsult.co.uk

***
Vanguard Periodical – second edition (Due by July 2016)

The second edition of the Vanguard periodical focusses on our work in people-centred services. This edition will contain new knowledge, up-to-date insights, astonishing results, the latest thinking and personal reflections – all written by Vanguard experts. To read it:

***
The Vanguard Method and People-Centred Services – a course offered through theUniversity of Buckingham Business School

This, the second course, begins in June. It is a year-long course that teaches the Vanguard Method for people-centred services by action-learning. We should not dread further cuts to services; we should not fret about the impact of cuts on individuals and communities. The scope for improving people’s lives and significantly reduce costs is nothing short of profound.


***
Better Practice Day

On 20th September 2016, graduates from the first people-centred services programme run with the University of Buckingham will present what they have learned about improving people’s lives and dramatically reducing cost in people centred services. This free event will interest anyone who is curious about using the Vanguard Method, is considering studying on the Buckingham course or would like to know more about our work. The event will be held in Buckingham. It will be a small event and only a limited number of places are available.
If you would like an invitation from the University of Buckingham and Vanguard to attend, please contact Charlotte: charlotte.pell@vanguardconsult.co.uk.

***
An MSc in the Vanguard Method

We are currently writing a curriculum for an MSc in service systems. Students will not only learn how to apply the Vanguard Method to service organisations but will also learn how our work fits in the academic literature of change, systems theory and intervention theory and practice. It won’t be ready to fly until next year but if you know someone who wants to learn and also wants an academic qualification then let Maria know and she will keep you informed as to progress:office@vanguardconsult.co.uk

***
Beyond Budgeting

We are proud to have been appointed as the UK partner for the Beyond Budgeting Round Table. I have written a position paper outlining the work we intend to do in this collaboration:
We will be organising an event on Beyond Budgeting later in the year.

***
Want to join us?

We are seeking trainee / junior consultants (up to £35k).

The Vanguard Consultant Development program has been set up to meet the growing demand for expertise in the Vanguard Method in the UK, Australia, South Africa, Scandinavia, the Netherlands and New Zealand.
We are looking to recruit people currently working as junior managers in private sector service organisations or junior consultants in consulting firms.

You will be someone who has become disillusioned by the failure of the traditional approaches to management you are expected to follow, or by the inability of traditional methods of change promulgated by consulting firms to create any significant sustainable improvements.

Following initial training in the fundamentals of the Vanguard Method, successful candidates will work under the guidance of a Client Lead to learn how to apply the method in operational situations.

You will be expected to undertake extended assignments in any of the countries where Vanguard operates.

If you are interested please send your CV and a note explaining why you want to join us tooffice@vanguardconsult.co.uk.

2009
http://www.systemsthinking.co.uk/home.asp

接到三月的月刊 最末的活動 Vanguard public events

Process Mapping and Analysis for Performance Improvement

Thursday 26th March, Buckingham
Thursday 16th April, Buckingham
Tuesday 17th March, Flintshire
Tuesday 31st March, Bridgend

Vanguard Network Day (network members only)

Thursday 30th April, Buckingham

John Seddon presents: Systems Thinking – an introduction

Thursday 19th March 2009, 9.30am – 12.30pm, Buckingham

To reserve your place at any event: info@vanguardconsult.co.uk

***
Thanks for reading!

Vanguard Vanguard News - January 2009 E-newsletter

Books
Systems Thinking in the Public Sector
John Seddon’s new book
Freedom from command and control
a better way to make the work work
I Want You to Cheat: the unreasonable guide to service and quality in organisations
John Seddon's best seller
The Case Against ISO 9000 - second edition
John Seddon maintains his attack on ISO 9000.

In Pursuit of Quality: the case against ISO 9000 "The Case Against ISO 9000 - second edition."
Paperback - £18.45

John Seddon maintains his attack on ISO 9000. The second edition of this book has a major new chapter on the history of ISO 9000 (where did we go wrong?) and includes John Seddon's critique of the new Standard ISO 9000: 2000.
Available NOW

2016年5月12日 星期四

The Essential Deming: Leadership Principles from the Father of Quality By W. Edwards Deming, Joyce Orsini, Diana Deming Cahill 


The Essential Deming: Leadership Principles from the Father of Quality

 4.25  ·   Rating Details  ·  61 Ratings  ·  11 Reviews
An indispensable management guide for applying the theories of one of the world's most influential figures in quality control--W. Edwards Deming, the "High Prophet of Quality" ("The New York Times")

"The Essential W. Edwards Deming" is a collection of articles, excerpts, case studies, and other influential writings that reveal how Deming's ideas evolved over time and show how he worked through problems and challenges many people in his profession previously considered unsolvable.

Organized by theme, the book's covers such topics as the consequences of focusing on short-term goals, the problems with delegating quality, why "not" to focus too much on the bottom line, how to treat a business as a system, and eight misuses of statistics.

Joyce Orsini is a professor of management at Fordham University and the Director of Fordham's Deming Scholars Program.
Diana Deming Cahill, a retired elementary classroom teacher, accompanied her father, W. Edwards Deming, at numerous public and private seminars and consulting sessions, classes, and meetings at New York University and at companies in the United States, Japan, Korea, New Zealand, Australia, and South Africa.
 (less)
Hardcover326 pages
Henri Hämäläinen rated it it was amazing
This time I got my hands on the book The Essential Deming: Leadership Principles from the Father of Quality. I have to admit that I wasn't really excited to read the book. Deming's thoughts have been coming up from so many different directions, that I wanted to give him a shot. I'm glad I did, his thoughts were marvelous.

This book isn't really a book and neither it is written by Deming. This book is a collection of Deming's writings, personal notes and speeches from throughout his career. It goes through all the main thought Deming was talking about in his books and his teachings. It tells those in a bit shorter format, but I think it was enough for me.

The book goes quite far back to 1950's and 1960's in telling what has been the problems with companies back then. Strangely the problems haven't really changed that much from those years. Of course many aspects have changed, but the underlying problems are the same. Also many of the solution proposals hopefully suit to current organizations as well.

I mark to books pages I will come back later for reference or future investigation. From the books I've read this might have had most markings done by me. There were quite a few good thoughts and sentences that will come handy in the future.

這本書我有催化之功,不過竟然不知道它2012就出版了。




I have to admit that Deming's thought were not totally strange to me. I've read those from multiple sources beforehand, but this was the first time I read his own words. That might have helped me a bit on understanding this book. It's not difficult book to read, but it needs some thinking to understand.

It was an excellent book and I enjoyed it. Even though it's old, thoughts are valid and valuable. This is a book which many if not all the the people who care about their organizations improvement should read.

This review was originally published in my blog - here (less)


Publication Cover

The Essential Deming: Leadership Principles from the Father of Quality


Published: November 2012
ISBN: 0071790225 

Product description:
The name W. Edwards Deming is synonymous with the most insightful views, ideas, and commentary on management and quality control. Referred to as "the high prophet of quality" by the New York Times, Deming was instrumental in the spectacular rise of Japanese industry after World War II and influenced many of the world's most innovative managers in the ensuing decades. His original ideas led directly to the creation of relationships with suppliers and a plethora of quality initiatives.
Now, with The Essential Deming, Fordham University professor and Deming expert Joyce Orsini draws on a wealth of previously unavailable material to present the legendary thinker's most important management principles in one indispensable volume.
The book is filled with articles, papers, lectures, and notes touching on a wide range of topics, but which focus on Deming's overriding message: quality and operations are all about systems, not individual performance; the system has to be designed so that the worker can perform well.
The Essential Deming reveals Deming's unique insight about:

  • How poor management infects an entire organization
  • The critical importance of management on producing quality products and services
  • Improving management in any company
  • The effective management of people--the manager's single most important task
  • How to educate workers into critical thinkers
  • Ways to preserve statistical integrity while dealing with real-world problems

Fully authorized by the Deming estate and published in cooperation with The W. Edwards Deming Institute, The Essential Deming is the first book to distill Deming's life's worth of thinking and writing into a single source. Orsini provides expert commentary throughout, delivering a powerful, practical guide to superior management. With The Essential Deming, you have the rationale, insight, and best practices you need to transform your organization.
"To move from the wilderness of news into the paths of history, we must distinguish true turning points from mistaken ones. W. Edwards Deming has seen the future and it works. He is a turning point of business history made flesh." -- U.S. NEWS & WORLD REPORT
"I engaged Dr. Deming to assist Ford in planning, developing, and implementing the plans to accomplish major improvement in the way people worked together and in the quality of our products. . . . Ford achieved major success in this effort, and I consider Ed Deming to have been a key element in our progress." -- DONALD E. PETERSEN, former Chairman of the Board and Chief Executive Officer, Ford Motor Company
"It can be said of very few that they changed the way the world thinks, but Dr. Deming is among them. . . . The legacy of Dr. Deming's genius, already immense, grows even larger with this new collection of his thoughts." -- DONALD M. BERWICK , Senior Fellow, Center for American Progress
"Toyota Motor Corporation was awarded a Deming Prize in 1965. This laid the foundations for the present growth of our company. I do believe the ideas and theories of Dr. Deming emphasizing the importance of quality control are very useful for people of all ages." -- TATSURO TOYODA, Senior Advisor, Toyota Motor Corporation
"Few rival W. Edwards Deming for impact on management in the twentieth century. Indeed, Deming and Drucker, to my mind, stand apart for the breadth and depth of their vision for management as a profession that truly might help realize the possibility of people working together at their best. . . . The publication of this expansive edition of Deming in Deming's own words is a seminal event." -- PETER M. SENGE, MIT and the Society for Organizational Learning

JOYCE NILSSON ORSINI, PhD, is an associate professor of management systems at Fordham University, the director of Fordham's Deming Scholars MBA program, and president of The W. Edwards Deming Institute.
Keywords :QUALITYTOTAL QUALITYTOTAL QUALITY MANAGEMENTTQMMANAGEMANAGEMENTPRODUCT,PROCESSPROCESSESWORKFORCESUPPLIERSCUSTOMERPRODUCT DESIGNPROCESS MANAGEMENTSUPPLIER QUALITY MANAGEMENTCUSTOMER INVOLVEMENTINFORMATION AND FEEDBACKCOMMITTED LEADERSHIPSTRATEGIC PLANNINGCROSS-FUNCTIONAL TRAINING,EMPLOYEE INVOLVEMENTJAPANJAPANESEMOTOROLASIX SIGMACROSBYDEMING,FEIGENBAUMISHIKAWA


戴明管理思想精要:质量管理之父的领导力 精装 – 2014年10月1日


基本信息

  • 出版社: 西苑出版社; 第1版 (2014年10月1日)
  • 外文书名: The Essential Deming
  • 精装: 277页
  • 语种: 简体中文
  • 开本: 16
  • ISBN: 9787515104294
  • 条形码: 9787515104294
  • 商品尺寸: 24 x 16 x 2.2 cm
  • 商品重量: 558 g
  • 品牌: 西苑出版社
  • ASIN: B00OPXOA5O


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