「華人戴明學院」是戴明哲學的學習共同體 ,致力於淵博型智識系統的研究、推廣和運用。 The purpose of this blog is to advance the ideas and ideals of W. Edwards Deming.

2012年2月24日星期五

EU Zone as a system/Tampering

hc評論
Krugman 教授的這篇評論發人深省
我相信它是 Deming Philosophy 的同路人
日本韓國中國上周搞個峰會 多少了解問題類似

Managing Variability in Thrift Savings Plans
FedSmith.com
Dr. W. Edwards Deming would refer to this investor behavior as tampering. Tampering is performing an action that makes a stable system worse.


2008我將這篇請教法國戴明協會的會長 請教他對歐盟的看法 他回信如下

Dear Hanching,

The Deming philosophy is not known in EU to a large extent. The best knowledge can be found in France and the UK. About Germany, it's a particular case that I can explain you, because I can speak German fluently and I had many German friends in the past.

The principle of the PDSA cycle has been embedded in German management for a long time, even before Deming and the Japanese stated it. When a company (e.g. Siemens, VW) has an engineering project, they always attempt to make optimum use of their previous experience. They like numerical targets, - a big difference with the Deming way of thinking indeed ! - but they carefully avoid "tampering". In other words, they have a good "sense of variations".

Their national guru of management was Dr. Walter Masing (died), who wrote a big Quality Management Handbook (not translated). Masing was a friend of Deming (and me) but he seemingly thought that his philosophy could not significantly improve the German management philosophy.

Education and training for managers, engineers and supervisors is essential in German management.

This was true 10 years ago. I'm afraid that German companies have been contaminated by bad American management practices now.

Last but not least: the European Commission, executive organ led by Mr. Barroso, is imposing more and more competition all over Europe. When companies cooperate, they are exposed to fines and punishments. Barroso, Brown and Sarkozy believe in the Adam Smith's invisible hand.

Best wishes,

Jean-Marie

*****
保羅.克魯曼專欄─歐洲正出現一場愚鈍的衝突 2008-12-16中國時報【保羅.克魯曼】  經濟現在面臨數十年來最糟的衰退情勢。儘管已祭出對付經濟低迷慣用的降息措施,仍不管用。想讓經濟止跌,看樣子只能仰賴大規模政府援助。


經濟現在面臨數十年來最糟的衰退情勢。儘管已祭出對付經濟低迷慣用的降息措施,仍不管用。想讓經濟止跌,看樣子只能仰賴大規模政府援助。  不過現在有個問題:那些緊抱過時意識形態的保守派政客,可能(錯誤地)認定他們的選民處在能安渡這場風暴的有利位置,因此擋在路中央不讓別人採取行動。  我說的不是田納西州聯邦參議員鮑伯.寇克,和他的共和黨同僚(彼等對尋求紓困的美國三大汽車廠不假辭色)。我說的是德國總理梅克爾及其經濟官員,當歐洲迫切需要一項救援計畫時,他們卻成了最大的阻礙。  當我們忙於自己的問題時,無暇顧及歐洲經濟的混亂情勢。但與美國GDP相當的歐盟,所遭遇的麻煩並不亞於我們。  歐洲外圍地區的問題最為嚴重,許多經濟小國正經歷拉丁美洲和亞洲過去遭遇的危機:拉脫維亞成了新的阿根廷;烏克蘭彷彿新的印尼。西歐經濟大國:英國、法國、義大利及最大的德國,也受到波及。  和美國一樣,歐洲採用降息來振興經濟,這項貨幣政策很快便達到極限。欲扭轉「大蕭條」以來最嚴重的衰退,唯一的辦法是積極使用財政政策:增加開支或降低稅率以促進需求。現在,人人都知道有必要採取一項大規模、泛歐洲的財政刺激方案。  唯獨德國人例外。梅克爾女士已成了「不女士」(Frau Nein),任何歐洲經濟救援計畫,她都不想參加,她在其所屬政黨的一次會議上說:「我們不參與這種無謂的億萬元競賽。」  梅克爾的財政部長史坦布魯克認為德國不推動振興經濟計畫還不夠,上周更進一步批評其它歐洲國家的計畫,還特別指責英國正在實行「愚鈍的凱恩斯主義」。  德國領導人顯然相信,他們的經濟狀況良好,不需要幫助。他們錯了。真正最糟的,並非他們誤判自己的處境,而是德國高唱反調,阻礙了歐洲共同解決經濟危機的努力。  想想看,假設新澤西州有意透過減稅或公共建設來振興經濟,但這個州級刺激方案並非全國計畫的一部分。很顯然,刺激措施大多會「滲漏」到鄰近各州,最後新澤西州債台高築,許多工作則被其它各州拿走。  歐洲個別國家的處境也很類似。任何一國政府若單方面行動,很可能耗盡大筆外債卻無從創造更多國內就業機會。  然而,歐洲經濟若成為一個整體,這種滲漏就不致構成太大的問題:歐盟成員國的進口平均有三分之二來自其它歐洲國家,如此一來,整個歐洲對進口的仰賴便不致超越美國。這說明歐洲各國採取一項協調一致的刺激方案,會比各國單打獨鬥更有效。  但假如歐洲最大的經濟體不僅拒絕參與,還譏諷鄰國對抗危機所付出的努力,歐洲便不可能有協調一致的行動。  德國大聲嚷嚷說「不」應不致永遠持續。德國權威研究機構Ifo上周警告,德國很快就會面臨自一九四○年代以來最糟的經濟危機。這一情況發生時,梅克爾和她的部長們勢必會重新考慮他們的立場。  不過在歐洲,就像在美國一樣,問題在於時間。世界各國經濟正在快速下沉,而我們正等待某個人,無論他是何人,提供一項有效的政策作為回應。在那個回應最終來到之前,還會造成多少損害?  (克魯曼為美國普林斯頓大學教授,《紐約時報》專欄作家。本報國際新聞組楊明暐摘譯)


Op-Ed Columnist

European Crass Warfare


Published: December 15, 2008

So here’s the situation: the economy is facing its worst slump in decades. The usual response to an economic downturn, cutting interest rates, isn’t working. Large-scale government aid looks like the only way to end the economic nosedive.

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Fred R. Conrad/The New York Times

Paul Krugman

Related

Paul Krugman: European Macro Algebra (December 14, 2008)

Times Topics: European Union

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But there’s a problem: conservative politicians, clinging to an out-of-date ideology — and, perhaps, betting (wrongly) that their constituents are relatively well positioned to ride out the storm — are standing in the way of action.

No, I’m not talking about Bob Corker, the Senator from Nissan — I mean Tennessee — and his fellow Republicans, who torpedoed last week’s attempt to buy some time for the U.S. auto industry. (Why was the plan blocked? An e-mail message circulated among Senate Republicans declared that denying the auto industry a loan was an opportunity for Republicans to “take their first shot against organized labor.”)

I am, instead, talking about Angela Merkel, the German chancellor, and her economic officials, who have become the biggest obstacles to a much-needed European rescue plan.

The European economic mess isn’t getting very much attention here, because we’re understandably focused on our own problems. But the world’s other economic superpower — America and the European Union have roughly the same G.D.P. — is arguably in as much trouble as we are.

The most acute problems are on Europe’s periphery, where many smaller economies are experiencing crises strongly reminiscent of past crises in Latin America and Asia: Latvia is the new Argentina; Ukraine is the new Indonesia. But the pain has also reached the big economies of Western Europe: Britain, France, Italy and, the biggest of all, Germany.

As in the United States, monetary policy — cutting interest rates in an effort to perk up the economy — is rapidly reaching its limit. That leaves, as the only way to avert the worst slump since the Great Depression, the aggressive use of fiscal policy: increasing spending or cutting taxes to boost demand. Right now everyone sees the need for a large, pan-European fiscal stimulus.

Everyone, that is, except the Germans. Mrs. Merkel has become Frau Nein: if there is to be a rescue of the European economy, she wants no part of it, telling a party meeting that “we’re not going to participate in this senseless race for billions.”

Last week Peer Steinbrück, Mrs. Merkel’s finance minister, went even further. Not content with refusing to develop a serious stimulus plan for his own country, he denounced the plans of other European nations. He accused Britain, in particular, of engaging in “crass Keynesianism.”

Germany’s leaders seem to believe that their own economy is in good shape, and in no need of major help. They’re almost certainly wrong about that. The really bad thing, however, isn’t their misjudgment of their own situation; it’s the way Germany’s opposition is preventing a common European approach to the economic crisis.

To understand the problem, think of what would happen if, say, New Jersey were to attempt to boost its economy through tax cuts or public works, without this state-level stimulus being part of a nationwide program. Clearly, much of the stimulus would “leak” away to neighboring states, so that New Jersey would end up with all of the debt while other states got many if not most of the jobs.

Individual European countries are in much the same situation. Any one government acting unilaterally faces the strong possibility that it will run up a lot of debt without creating much domestic employment.

For the European economy as a whole, however, this kind of leakage is much less of a problem: two-thirds of the average European Union member’s imports come from other European nations, so that the continent as a whole is no more import-dependent than the United States. This means that a coordinated stimulus effort, in which each country counts on its neighbors to match its own efforts, would offer much more bang for the euro than individual, uncoordinated efforts.

But you can’t have a coordinated European effort if Europe’s biggest economy not only refuses to go along, but heaps scorn on its neighbors’ attempts to contain the crisis.

Germany’s big Nein won’t last forever. Last week Ifo, a highly respected research institute, warned that Germany will soon be facing its worst economic crisis since the 1940s. If and when this happens, Mrs. Merkel and her ministers will surely reconsider their position.

But in Europe, as in the United States, the issue is time. Across the world, economies are sinking fast, while we wait for someone, anyone, to offer an effective policy response. How much damage will be done before that response finally comes?

2012年2月13日星期一

搞自閉的學術界(南方朔)

半年多前 與南方朔 先生一談 稍微談到他應邀到台大EMBA/孫運璿 介紹
經濟學的假設和方向有許多錯誤

今天他這一篇介紹控訴當今學術界 多少與 Dr. Deming 的想法類似


http://www.cw.com.tw/blog/blogTopic.action?id=9&nid=1330

搞自閉的學術界

作者:南方朔2012/02/07

十八、十九世紀,學術界是社會進步的動力;現在,卻與社會脫節。

搞自閉的學術界,能不奮起嗎?

近年來,西方經濟學術教育界已有「後自閉經濟學」(Post-autistic Economics)這種說法。

因為,二○○○年,法國最高學府「巴黎高等師範學院」經濟系的師生,透過網路連結,發起一項學術訴求。

他們認為,當代的經濟學已成了一種自閉的學問,只是在搞一些言不及義、不問世事的抽象數學遊戲。

這些師生因而主張,經濟學一定要打破自閉,重建它做為一門社會科學的深度與廣度,恢復它與真實世界的聯繫。

巴黎高等師範師生們的訴求並不孤立,因為接著在英國劍橋大學、美國哈佛大學,也都提出了類似的主張。

二○○二年,美國前芝大經濟系教授黛德莉.麥克隆斯基(Deirdre McCloskey)出了一本小書《經濟學的祕密之罪》,該書可視為「後自閉經濟學」的一個註腳。

該書指出,主流經濟學家以數學為外形而自欺地認為,它是一種科學。

事實上,那都是空洞的模式。經濟學家已不會去問該問的問題,那是「體制化的無知」;對經濟史和經濟思想也缺乏興趣,那是種「文化匱乏的野蠻主義」。經濟學已成了一種空虛的學問。

巴黎高等師範所引起的,只是第一度思考。第二度反思,則是要等到英女王伊莉莎白二世。

她在二○○八年金融海嘯後,當年十一月五日,赴倫敦政經學院為一棟新大樓的落成啟用剪綵。

致詞時,她當著許多經濟學家的面說道,「金融危機太可怕了,但為何沒有一個人看見它的到來呢?」

英女王的大哉問,對經濟學界等於是指責與羞辱,於是引發了許多直到現在仍未結束的反省。

為什麼近數十年來,全球都對債務的問題,那麼漫不經心,任由經濟泡沫被吹大吹破?金融的槓桿操作,為何已成了經濟的核心?現在的總體經濟理論,出了什麼差錯?

「後自閉經濟學」是個知識上值得注意的課題。而這種現象,並不只限於經濟學而已,政治學與社會學亦莫不如此。

自第二次世界大戰之後,全球各國內部重構,學術界已成了既有體制的環節之一。它是既得利益者,當然也被規馴化。

學術界不會問不該問的問題,於是,看似有學問、但卻空洞的學科充斥。古典時代,學術工作者乃是推動時代進步的動力;現在則成了過去。

有人研究過,在一九五九至六九的十年間,美國三大政治學報,即有論文九二四篇,談越南的只有一篇。學術界與時代的脫節,由此可見。

而一九三六至三八年間,乃是美國快速變化、公民運動興起的時刻,但最重要的「社會學評論」學報二五五九一篇論文中,與公民有關者只佔五%。

學術的自閉,不只是經濟學而已,政治及政治社會學家亦然。十八及十九世紀,推動進步的是學術界,現在學術界自閉已久,主角已成了公民團體。學術界能不奮起嗎?

2012年2月8日星期三

Out of the Crisis 1986




Out of the Crisis 幾年前就在Google Book上 應該check 那一處的銷售管道
現在也有 Kindle版本


This product
Out of the Crisis
Out of the Crisis by W. Edwards Deming (Paperback - August 11, 2000)
4.7 out of 5 stars (43)



According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of theCrisis, originally published in 1986, Deming offers a theory of management based on his 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple direct language, he explains the principles of management transformation and how to apply them.
Table of Contents
About the Author
Preface
Acknowledgments
1. Chain Reaction: Quality, Productivity,Lower Costs, Capture the Market
2. Principles for Transformation of Western Management
3. Diseases and Obstacles
4. When? Mow Long?
5. Questions to Help Managers
6. Quality and the Consumer
7. Quality and Productivity in Service Organizations
8. Some New Principles of Training and Leadership
9. Operational Definitions, Conformance, Performance
10. Standards and Regulations
11. Common Causes and Special Causes of Improvement. Stable System.
12. More Examples of Improvement Downstream
13. Some Disappointments in Great Ideas
14. Two Reports to Management
15. Plan for Minimum Average Total Cost for Test of Incoming Materials and Final Product
16. Organization for Improvement of Quality and Productivity
17. Some Illustrations for Improvement of Living
18. Appendix: Transformation in Japan
Index

Baker&Taylor

Table of Contents
About the Author                                   vii
Preface ix
Acknowledgments xiii
Chain Reaction: Quality, Productivity, Lower 1 (17)
Costs, Capture the Market
Principles for Transformation of Western 18 (79)
Management
Diseases and Obstacles 97 (52)
When? How Long? 149 (7)
Questions to Help Managers 156 (11)
Quality and the Consumer 167 (16)
Quality and Productivity in Service 183 (65)
Organizations
Some New Principles of Training and Leadership 248 (28)
Operational Definitions, Conformance, 276 (21)
Performance
Standards and Regulations 297 (12)
Common Causes and Special Causes of 309 (62)
Improvement. Stable System.
More Examples of Improvement Downstream 371 (17)
Some Disappointments in Great Ideas 388 (9)
Two Reports to Management 397 (10)
Plan for Minimum Average Total Cost for Test 407 (58)
of Incoming Materials and Final Product
Organization for Improvement of Quality and 465 (10)
Productivity
Some Illustrations for Improvement of Living 475 (11)
Appendix: Transformation in Japan 486 (7)
Index 493
台灣版的目錄都亂改


導讀 尊重「人性」與「社會」的經營理論 王友鐘
-戴明的十四點經營策略
第一章 改善的連鎖效應
第二章 管理十四要點
第三章 短視近利的惡疾與障礙
第四章 適者生存
第五章 自我大把脈
第六章 機會可一不可再
第七章 又快又好的服務
第八章 擺盪在管制上下限之間
第九章 「五○%的羊毛」?
第十章 雖不中亦不遠矣!
第十一章 令人著迷的變異
第十二章 從原點追蹤
第十三章 隨機中獎
第十四章 兩則個案
第十五章 便宜好用的測試
第十六章 多頭馬車齊步走
第十七章 看看生活點滴
後記 日本為什麼能?
附錄 注釋
議後記 一首值得傳唱的史詩 鍾漢清

2003年發行平裝版

Out of the Crisis
W. Edwards Deming
$30.00, 507 pp., 68 illus., August 2003, paperback

"Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment."





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5 star: 86% (37)
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2008/8/16

Customer Reviews

operational definition 和FACEBOOK等 應用例

"對一概念或詞語之理解,須經由操作行為而顯明者,稱為「操作定義」。"這是教育部國語詞典對operational definition的不完善界說

作業【操業】操作


Wikipedia article "Operational definition". 有Deming的說法

An operational definition is a showing of something—such as a variable, term, or object—in terms of the specific process or set of validation tests used to determine its presence and quantity. Properties described in this manner must be publicly accessible so that persons other than the definer can independently measure or test for them at will. An operational definition is generally designed to model a conceptual definition.

For example, the weight of an object may be operationally defined in terms of the specific steps of putting an object on a weighing scale. The weight is whatever results from following the measurement procedure, which can in principle be repeated by anyone. It is intentionally not defined in terms of some intrinsic or private essence. The operational definition of weight is just the result of what happens when the defined procedure is followed. In other words, what's being defined is how to measure weight for any arbitrary object, and only incidentally the weight of a given object.

Operational definitions are also used to define system states in terms of a specific, publicly accessible process of preparation or validation testing, which is repeatable at will. For example, 100 degrees Celsius may be crudely defined by describing the process of heating water until it is observed to boil. An item like a brick, or even a photograph of a brick, may be defined in terms of how it can be made. Likewise, iron may be defined in terms of the results of testing or measuring it in particular ways.

One simple, every day illustration of an operational definition is defining a cake in terms of how it is prepared and baked (i.e., its recipe is an operational definition). Similarly, the saying, if it walks like a duck and quacks like a duck, it must be some kind of duck, may be regarded as involving a sort of measurement process or set of tests (see Duck test).

Limitations

If a definition invokes an historical event, such as having weighed an object sometime in the past, it is no longer repeatable, so it fails to qualify as operational. Similarly, a specific brick cannot be operationally defined by the process of making it, because that process is historical. (But see the example of the constellation Virgo below for a discussion of how to avoid this difficulty.)

Operational definitions are inherently difficult — arguably, even impossible — to apply to mental entities, because these latter are generally understand to be accessible only to the individual who experiences them and are therefore not independently verifiable. According to this line of thinking, a person's mental image of a brick cannot be operationally defined because it cannot be measured from outside that person's mood. Philosopher Daniel Dennett has argued that first-person operationalism is possible and desirable, using the anthropological version of the scientific method to bring the mind fully into the third-person realm required by science. As part of the Multiple Drafts Model of consciousness, Dennett defines a process he calls heterophenomenology, by which the mental is defined operationally in terms of the observed behavior of the subject.

Usefulness

Despite the controversial philosophical origins of the concept, particularly its close association with logical positivism, operational definitions have undisputed practical applications. This is especially so in the social and medical sciences, where operational definitions of key terms are used to preserve the unambiguous empirical testability of hypothesis and theory. Operational definitions are also important in the physical sciences.

Relevance to philosophy

The Stanford Encyclopedia of Philosophy says the following about Operationalism stored at http://plato.stanford.edu/entries/scientific-realism/ and written by Richard Boyd:

The idea originally arises in the operationalist philosophy of P. W. Bridgman and others. By 1914, Bridgman was dismayed by the abstraction and lack of clarity with which, he argued, many scientific concepts were expressed. Inspired by logical positivism and the phenomenalism of Ernst Mach, in 1914 he declared that the meaning of a theoretical term (or unobversable entity), such as electron density, lay in the operations, physical and mental, performed in its measurement. The goal was to eliminate all reference to theoretical entities by "rationally reconstructing" them in terms of the particular operations of laboratory procedures and experimentation.

Hence, the term electron density could be analyzed into a statement of the following form:

(*) The electron density of an object, O, is given by the value, x, if and only if P applied to O yields the value x,

where P stands for an instrument that scientists take as a procedure for measuring electron density.

Operationalism, defined in this way, was rejected even by the logical positivists, due to inherent problems: defining terms operationally necessarily implied the analytic necessity of the definition. The analyticity of operational definitions like (*) is essential to the project of rational reconstruction. Operationalism is not, for example, the idea that electron density is defined as whatever magnitude instruments of the sort P reliably measure. On that conception (*) would represent an empirical discovery about how to measure electron density, but -- since electrons are unobservables -- that's a realist conception not an empiricist one. What the project of rational reconstruction requires is that (*) be true purely as a matter of linguistic stipulation about how the term "electron density" is to be used.

Since (*) is supposed to be analytic, it's supposed to be unrevisable. There is supposed to be no such thing as discovering, about P, that some other instrument provides a more accurate value for electron density, or provides values for electron density under conditions where P doesn't function. Here again, thinking that there could be such an improvement in P with respect to electron density requires thinking of electron density as a real feature of the world which P (perhaps only approximately) measures. But that's the realist conception that operationalism is designed rationally to do away with!

In actual, and apparently reliable, scientific practice, changes in the instrumentation associated with theoretical terms are routine, and apparently crucial to the progress of science. According to a 'pure' operationalist conception, these sorts of modifications would not be methodologically acceptable, since each definition must be considered to identify a unique 'object' (or class of objects). In practice, however, an 'operationally defined' object is often taken to be that object which is determined by a constellation of different unique 'operational procedures.'

Most logical empiricists were not willing to accept the conclusion that operational definitions must be unique (in contradiction to 'established' scientific practice). So they felt compelled to reject operationalism. [[In the end, it reduces to a reductio ad absurdem, since each measuring instrument must itself be operationally defined, in infinite regress... But this was also a failure of the logical positivist approach generally.]]


However, this rejection of operationalism as a general project destined ultimately to define all experiential phenomena uniquely did not mean that operational definitions ceased to have any practical use or that they could not be applied in particular cases.

Relevance to science

Operational definitions are at their most controversial in the field of psychology, where intuitive concepts, such as intelligence need to be operationally defined before they become amenable to scientific investigation, for example, through processes such as IQ tests. Such definitions are used as a follow up to a conceptual definition, in which the specific concept is defined as a measurable occurrence. John Stuart Mill pointed out the dangers of believing that anything that could be given a name must refer to a thing and Stephen Jay Gould and others have criticized psychologists for doing just that. A committed operationalist would respond that speculation about the thing in itself, or noumenon, should be resisted as meaningless, and would comment only on phenomena using operationally defined terms and tables of operationally defined measurements.

A behaviorist psychologist might (operationally) define intelligence as that score obtained on a specific IQ test (e.g., the Wechsler Adult Intelligence Scale test) by a human subject. The theoretical underpinnings of the WAIS would be completely ignored. This WAIS measurement would only be useful to the extent it could be shown to be related to other operationally defined measurements, e.g., to the measured probability of graduation from university. [1]

Relevance to business

On October 15 1970, the West Gate Bridge in Melbourne, Australia collapsed, killing 35 construction workers. The subsequent enquiry found that the failure arose because engineers had specified the supply of a quantity of flat steel plate. The word flat in this context lacked an operational definition, so there was no test for accepting or rejecting a particular shipment or for controlling quality.

In his managerial and statistical writings, W. Edwards Deming placed great importance on the value of using operational definitions in all agreements in business. As he said:

"An operational definition is a procedure agreed upon for translation of a concept into measurement of some kind." - W. Edwards Deming
"There is no true value of any characteristic, state, or condition that is defined in terms of measurement or observation. Change of procedure for measurement (change of operational definition) or observation produces a new number." - W. Edwards Deming

Relevance to process

Operational, in a process context, also can denote a working method or a philosophy that focuses principally on cause and effect relationships (or stimulus/response, behavior, ...) of specific interest to a particular domain at a particular point in time. As a working method, it does not consider issues related to a domain that are more general, such as the ontological, etc.

The term can be used strictly within the realm of the interactions of humans with advanced computational systems. In this sense, an AI system cannot be entirely operational (this issue can be used to discuss strong versus weak AI) if learning is involved.

Given that one motive for the operational approach is stability, systems that relax the operational factor can be problematic, for several reasons, as the operational is a means to manage complexity. There will be differences in the nature of the operational as it pertains to degrees along the end-user computing axis.

For instance, a Knowledge Based Engineering system can enhance its operational aspect and thereby its stability through more involvement by the SME, of course, thereby opening up issues of limits that are related to being human, in the sense that, many times, computational results have to be taken at face value due to several factors (hence the Duck test's necessity arises) that even an expert cannot overcome. The end proof may be the final results (reasonable facsimile by simulation or artifact, working design, etc.) that are not guaranteed to be repeatable, may have been costly to attain (time and money), and so forth.

Many domains, with a numerics focus, use limits logic to overcome the Duck test necessity with varying degrees of success. Complex situations may require logic to be more non-monotonic than not raising concerns related to the qualification, frame, and ramification problems.

Examples

Temperature

The thermodynamic definition of temperature, due to Nicolas Léonard Sadi Carnot, refers to heat "flowing" between "infinite reservoirs". This is all highly abstract and unsuited for the day-to-day world of science and trade. In order to make the idea concrete, temperature is defined in terms of operations with the gas thermometer. However, these are sophisticated and delicate instruments, only adapted to the national standardization laboratory.

For day-to-day use, the International Practical Temperature Scale (IPTS) is used, defining temperature in terms of the electrical resistance of a thermistor, with specified construction, calibrated against operationally defined fixed points.

Electric current

Electric current is defined in terms of the force between two infinite parallel conductors, separated by a specified distance. This definition is too abstract for practical measurement, so a device known as a current balance is used to define the ampere operationally.

Mechanical hardness

Unlike temperature and electric current, there is no abstract physical concept of the hardness of a material. It is a slightly vague, subjective idea, somewhat like the idea of intelligence. In fact, it leads to three more specific ideas:

  1. Scratch hardness measured on Mohs' scale;
  2. Indentation hardness; and
  3. Rebound, or dynamic, hardness measured with a Shore scleroscope.

Of these, indentation hardness itself leads to many operational definitions, the most important of which are:

  1. Brinell hardness test—using a 10 mm steel ball;
  2. Vickers hardness test—using a pyramidal diamond indenter; and
  3. Rockwell hardness test—using a diamond cone indenter.

In all these, a process is defined for loading the indenter, measuring the resulting indentation and calculating a hardness number. Each of these three sequences of measurement operations produces numbers that are consistent with our subjective idea of hardness. The harder the material to our informal perception, the greater the number it will achieve on our respective hardness scales. Furthermore, experimental results obtained using these measurement methods has shown that the hardness number can be used to predict the stress required to permanently deform steel, a characteristic that fits in well with our idea of resistance to permanent deformation. However, there is not always a simple relationship between the various hardness scales. Vickers and Rockwell hardness numbers exhibit qualitatively different behaviour when used to describe some materials and phenomena.

The constellation Virgo

The constellation Virgo is a specific constellation of stars in the sky, hence the process of forming Virgo cannot be an operational definition, since it is historical and not repeatable. Nevertheless, the process whereby we locate Virgo in the sky is repeatable, so in this way, Virgo is operatonally defined. In fact, Virgo can have any number of definitions (although we can never prove that we are talking about the same Virgo), and any number may be operational.

Duck typing

In advanced modeling, with the requisite computational support such as KBE, mappings must be maintained between a real-world object, its abstracted counterparts as defined by the domain and its experts, and the computer models. Mismatches between domain models and their computational mirrors can raise issues that are apropos to this topic. Techniques that allow the flexible modeling required for many hard problems must resolve issues of identity, type, etc. which then lead to methods, such as Duck typing.

Conceptual vs operational definition

Conceptual definition Operational definition
Weight: a measurement of gravitational force acting on an object a result of measurement of an object on a Newton spring scale

References

  • Ballantyne, Paul F. History and Theory of Psychology Course, in Langfeld, H.S. (1945) Introduction to the Symposium on Operationism. Psyc. Rev. 32, 241-243.[2]
  • Bohm, D. (1996). On dialog. N.Y.: Routledge.
  • Boyd, Richard. On the Current Status of the Issue of Scientific Realism in Erkenntnis. 19: 45-90.
  • Bridgman, P. W. The way things are. Cambridge: Harvard University Press. (1959)
  • Carnap, R. The Elimination of Metaphysics Through Logical Analysis of Language in Ayer, A.J. 1959.
  • Churchland, Patricia, Neurophilosophy— Toward a unified science of the mind/brain, MIT Press (1986).
  • Churchland, Paul., A Neurocomputational Perspective— The Nature of Mind and the Structure of Science, MIT Press (1989).
  • Dennett, Daniel C. Consciousness Explained, Little, Brown & Co.. 1992.
  • Depraz, N. (1999). "The phenomenological reduction as praxis." Journal of Consciousness Studies, 6(2-3), 95-110.
  • Hardcastle, G. L. (1995). "S.S. Stevens and the origins of operationism." Philosophy of Science, 62, 404-424.
  • Hermans, H. J. M. (1996). "Voicing the self: from information processing to dialogical interchange." Psychological Bulletin, 119(1), 31-50.
  • Hyman, Bronwen, U of Toronto, and Shephard, Alfred H., U of Manitoba, "Zeitgeist: The Development of an Operational Definition", The Journal of Mind and Behavior, 1(2), pps. 227-246 (1980)
  • Leahy, Thomas H., Virginia Commonwealth U, The Myth of Operationism, ibid, pps. 127-144 (1980)
  • Ribes-Inesta, Emilio "What Is Defined In Operational Definitions? The Case Of Operant Psychology," Behavior and Philosophy, 2003.[3]
  • Roepstorff, A. & Jack, A. (2003). "Editorial introduction, Special Issue: Trusting the Subject? (Part 1)." Journal of Consciousness Studies, 10(9-10), v-xx.
  • Roepstorff, A. & Jack, A. (2004). "Trust or Interaction? Editorial introduction, Special Issue: Trusting the Subject? (Part 2)." Journal of Consciousness Studies, 11(7-8), v-xxii.
  • Stevens, S. S. Operationism and logical positivism, in M. H. Marx (Ed.), Theories in contemporary psychology (pp. 47-76). New York: MacMillan. (1963)
  • Thomson — Waddsworth, eds., Learning Psychology: Operational Definitions Research Methods Workshops[4]

See also


go a long way towards doing sth


Percey Bridgman's operationalism also went a long way toward undermining the simplistic naive realism of earlier science:
The Logic of Modern Physics,




應用例
Top Story Those Millions on Facebook? Some May Not Actually Visit On the first page of Facebook's prospectus for its sale of stock to the public, it pegs the number of its "monthly active users" at a whopping 845 million people. The social networking site arrives at an even more astounding number when it comes to "daily active users": 483 million people.

Those are some huge numbers. If it is hard to believe that so many people are clicking on facebook.com every day, that's because well, they aren't, exactly. Those eye-popping numbers should have an asterisk next to them, Andrew Ross Sorkin writes in his DealBook column.

Facebook counts as "active" users who go to its Web site or its mobile site. But it also counts an entire other category of people who don't click on facebook.com as "active users." According to the company, a user is considered active if he or she "took an action to share content or activity with his or her Facebook friends or connections via a third-party Web site that is integrated with Facebook."

In other words, every time you press the "Like" button on NFL.com, for example, you're an "active user" of Facebook.
  • ---

Dubious Measures: Hedge Funds' Reporting Draws Scrutiny
CFA Institute Enterprising Investor
The above quote from US statistician W. Edwards Deming came to mind after I read a recent article in the Wall Street Journal that gives good reason for ...

2012年2月7日星期二

紀念宋文襄先生

2012/2
品質學會荊先生商談下週一中國深圳某Deming獎訪台時之書展
我的立場很尷尬 不過還是答應去
我想到的欣興電子 是約1985年的宋文襄先生力邀參訪
幾月前才知道那而在 內壢


20092/14
[日暮途遠,人間何世?將軍一去,大樹飄零;壯士不還,寒風蕭瑟。] (庾信(西元513~581)《哀江南賦序》)



2/15 與David Hsu 的部分談話記錄 已稍改過

我參與幾乎已告一段落 會少建言
開會也沒什麼共同體
你應只考慮交報告 這是建議

主要是我認為 ISO 9000這些玩藝沒什麼
就經營和品管而言
根本是不重要的
只是一種工具
應用要靠千萬使用者自己的哲學 能力 需要等而定
它是世界所有利害關係者的最小公約數

所以我不[欣賞這些討論等玩這

種種現象 都不是與會者能影響改變的
去年就有篇草稿
有空改寫之
起碼會發表在自己的書


"了解您的想法

不過對於一無所有的公司 ISO 9000 提供了一個很好的起點

我曾建議朱董回到品質的基本面 放棄認證但採納其基本精神 持續改善品質

朱董擔心客戶的感受不敢接受我的建議


至於線上論壇 還是請您多測試 您也可以隨時增開討論議題 當作是熟悉與學習吧

也許改天我可以替您開一個戴明論壇

Best rgds
David Hsu"



我們其實沒討論iso 9000的形式毒害
某廠商說的話 可相信多少呢
某校也是 ISO 始作俑
現在都不談了 (我對台大的各處之 ISO cases 更覺得妙不可言 )

最重要的是 與會所有談的 都無法衡量
大家連台灣的 ISO 產業都搞不清楚 完成沒什麼數據可追查 (也沒資源)


因為多人已有偏見
如果 放炮 似乎會讓許多人難堪
如果要試GOOGLE論壇之堪用
建議由我們原先人馬談一廣泛主題
我不會在意別人放炮

DAVID HSU
"沒有問題 您發起 決定議題

又因為議題與ISO 9000不相干 我們需要建立另一個論壇 名稱也請決定

初期還是建議為封閉型論壇 限定受邀者才能發言 因此也要決定參與者有哪些"

HC "你要利用此機會告訴大家廣徵意見
建議
品質與生產力 論壇"






2/13

參加 品質論譠:ISO9000品質管理系統驗證
這會議室 陳老師提議過名為宋文襄先生紀念室 似乎未果
宋文襄先生贈CSQ 數十本書之中
有一本我出版的 "日本管理工程"
讓我心裡一震
這本書我只印一千本 一年賣完之後就絕版
這書的故事多啦 我感謝宋老支持


2009/02/04 與簡英哲夫婦談 "鬢鬚白盡成何事"
隔天忘記將"品質將軍"一書轉贈他們 因為他們曾共事過
雖然簡夫人說學會出書的頁數錯誤 再版卻未改正

2/6 五點出發 先到簡家將"品質將軍"一書送他們夫婦 宋先生之舊識



學會要談 vision
所以找出昔日做的詞條 relevance, irrelevant
其中有些引言或值得思考

In the words of Jim Collins:
It doesn’t matter if you may discover the right direction – great vision without great people is irrelevant. (Good to great and the social sectors, Random House, 2006).

"Relevance, simplicity, and humanity—not technology—will distinguish brands in the future." (from A New Brand World by Scott Bedbury [president of marketing at Starbucks in the 1990s] with Stephen Fenichell)




君子疾沒世而名不稱

詩經˙邶風˙終風:"終風且霾,惠然肯來。" 類似的話 劉振先生用過 ( 說Deming先生惠然肯來台灣)


"來宋公紀念會的人數頗多 發言也很踴躍
可惜
它應該搞成一整天的seminar或 conference才比較好。"

我們很少討論種種如何真正"紀念"某人的方式
都說某人多好 可是卻無力實現故人的 (待酬)遺志
換句話說 紀念會「"…可以取口稱而不可以得首肯。」"……」 (《金史》的列傳,記載金代文人周昂教授其甥王若虛的一段故事 :{知識評論}(月刊)的社論)

我希望的這種探討"壯志落實"之"討論"會議 或許該"研究發展


現在我談在紀念會上聽到的一些壯志
譬如說 施先生的"在台灣 北中南選三家大學 由學會開品管課程"
施先生想都想不到台灣百五十家大學

宋公的 "應寫各行各業的品管"
學會一直沒有"各專業"之分組
現在年會幾乎都變成學生的小論文 幾乎沒所謂 "業界"的人發表



紀念會中人提起宋文襄先生曾問老友施政楷先生的墓地安在
特選一詩相送

LIFE LAUGHS ONWARD
--Moment of Vision
Thomas Hardy

Rambling I looked for an old abode
Where, years back, one had lived I knew;
Its site a dwelling duly showed,
But it was new.

I went where, not so long ago,
The sod had riven two breasts asunder;
Daisies throve gaily there, as though
No grave were under.

I walked along a terrace where
Loud children gambolled in the sun;
The figure that had once sat there
Was missed by none.

Life laughed and moved on unsubdued,
I saw that Old succumbed to Young:
'Twas well. My too regretful mood
Died on my tongue.





宋文襄先生 紀念會


出席前理事長宋文襄先生追思會
CSQ 中華民國品質學會 宋故理事長文襄紀念會 一、會議名稱:宋故理事長文襄紀念會
二、時 間:民國98年1月10日(星期六)上午10:00
三、地 點:本學會九樓會議室
四、主 席:張文貴
五、參 加 者:會友、理監事、主任委員(自由參加)
五、議 程:1.宋故理事長事蹟追憶(10:00-11:00)
2.學會願景研討(11:00-12:00)
3.散會(12:00-備有便餐)

海報
品質將軍__宋文襄先生紀念文集*
都很精彩
主持人和 家屬 和十來位上台發言的大都很有老內容 誠懇
真正如家屬說的 宋故理事長文襄將更多的時間貢獻給家外的朋友和組織

*我的稿子已由寬仁師稍微改過
不過底下的是updated 版本
所選的宋先生文章兩篇
都是他一輩子的心得結晶
他當做 "座右銘"
甚至提出"言不盡意" 的" Group 隱線圖"
我查許多辭典 認為 Do Thing Smart 用法不好
因為 smart或 smartly 當副詞 意思不太一樣

最重要的是
學會或其他"熱心人" 真的有心要落實他的一些"壯志未酬"嗎


「活著就是基督」(腓立比書1:21-26)



陳寬仁老師在 2007年 10月27日報(周末),報導過壞消息:"今天上午 品質學會舉辦一場非品質活動。 為胡裕同 ,葉若春 ,張有成 三位做八秩慶生會。 到會數十人。 鄭昌頻來了 。不少人說話。 吃蛋糕之前出現一個高潮是司儀擬請宋文襄說話時,發現宋老坐著毫無知覺。 會議立刻暫停, 打電話119, 消防隊很快就到, 簡單急救, 就車送台大醫院 。斷層掃描發現是腦溢血,立刻進行手術 。學會恢復進行慶生會。 如果不是要請他說話, 可能當時就會延誤。 "

(這中間,我到學會時,都會問林英賢先生宋老的情況。每次都是搖頭…..)

2008年1月14日晚上8點多 ,接到陳寬仁老師的email:「宋文襄於今晨(1/14) 02:00在三軍總醫院去世」。

我隨即在blog 寫出 "我所知道的宋文襄先生"。我當時採用一位日本教授的主業是"某樂團的榮譽首席演奏者"說法,來比喻宋先生對學會的鞠躬盡瘁。

我查一下網路上關於宋先生的資訊:宋文襄獲第一屆國家品質獎個人獎。著作:實用品實管制學。他是中華民國品質管制學會的元老。
「中華民國品質學會於民國52年由44位國內公民營企業有識之士,包括李國鼎先生、高禩瑾先生、施政楷先生、宋文襄先生、徐啟行先生等發起,民國53年3月28日於台北市舉行成立大會….. 」

我想每一位朋友都應該從不同的角度記一下與宋老的交往。

我有次對宋先生說,"每個人應該有一小篇自述行誼"。宋先生可能認為他已經有人幫他寫了。譬如說:陳啟明女士的『國家品質獎得主宋文襄的品質人生』 (品質月刊 39卷1期;2003/01)。我認為「品管」這玩藝/專業,其實只是其人生之一面向(或許多少有點偶然)。


我對宋先生印象最深的是一些"互動。最早約1982年,我任內工研院電子所品質稽核部主管,而宋文襄先生當時 兼管竹東附近中央玻璃纖維公司的工廠。他邀請我們去參訪他的工廠,要求我們提供生產技術和品管等方面的改善意 見。說來慚愧,那次見習,我還是第一次知道「大件FRP產品」的製程,根本提不出什麼中肯或有用的建議。不過宋先生很包容我們年輕不懂事。(補記__我參加紀念會之後才發現我漏記了欣興印刷電路版公司的見習)

後來,我可能與宋先生等人一齊評審過某家電公司的「團體獎」。他們的日本主管多少對我的年輕有點驚訝,可見當時他們願意讓年青人有見世面的機會。奇怪,沒人叫他宋將軍。

我個人認為宋文襄先生 ( W. H. Sung)1984年9月18日在台北圓山大飯店舉行「國 際品質大會」( International Quality Symposium, 1984,Taipei, Taiwan)乃是學會的一里程碑。會議主題為" 品質--生產力之鑰 (Quality - Key To Productivity)",深得Deming和 Ishikawa等大師的精髓。這次會議,我部門投稿{品質競爭情報系統}(pp.117-127),{軟體測試簡介與GKS應用例}( pp. 597-609),{音樂卡品質改善個案}(pp.891-99)等3篇,個人並負責主持品質稽查組論文發表及討論。工研院電子工業研究所(ERSO)之IC廠和系統產品中心的品管部另有3篇和一篇論文發表。ERSO 在鍾漢清影響下出錢(我記得是請史欽泰所長捐十萬元整)、出力。

宋老榮獲首屆國家品質獎的個人獎,對他影響很大。可以說,他"立志" 盡餘生參與學會的活動。
我所知道的是,他是最標準的「品質管理研究會」的成員,每月一次,他幾乎是「全勤」。

我們有什麼業務方面的"放炮",譬如說2006年高鐵的潘先生談他的某一英國「牌照」如何必須持續進修多少鐘頭,才可以「換牌」。宋先生覺得有道理,就說他會在學會的「會務設計委員會」中提案,比照辦理。

上世紀時,宋先生的聲音都相當「亮」,直到最近幾年,因手術才稍微「弱」下來。我們很難將他的音容用文字描寫下來。

日子真的飛逝,品質學會就快為宋先生舉辦周年忌。現在是聖誕前夕,我簡述今年的活動中可以和宋先生有關連的兩件事。

我這幾年偶爾會到學會的劉振老師贈書處找資料,對於品質史的資料發表在 { 台灣戴明圈── 2008年東海戴明學者講座 A Taiwanese Deming Circle (1964-2008)} 一書中。宋先生每回看到我在奮筆直書,總是給我最大的鼓勵。所現在送書無門,只好寫在這兒,聊表我的懷念宋先生。

十一月,我們"品質研究發展委員會" (QRD) 在企畫一場關於" ISO 9000 族" 的 座談會。我總會想起宋先生希望我有機會幫忙翻譯,因為 ISO 相關的標準和 參考資料"近於氾濫成災"。宋 先生沒空聽我跟他談美國企管名校的老師如何研究 ISO 現象與效應的,譬如說,哈佛大學最近的研究報告 Working Paper: Quality Management and Job Quality—How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers
http://hbswk.hbs.edu/item/6064.htm

我猜想宋文襄先生不見得跟我一樣熱心這類新知,不過他肯定會很專心地聽我這位小老弟的天南地北胡扯。我們一輩子能有多少機會碰到一輩子都好學求知,肯傾聽年青點的下屬建言的"先生"呢。

謹以此短文記下對宋文襄先生的懷念。
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很巧我這兩天碰到兩位高幹 分別邀他們參加周六的紀念會


昨天我的學長 張山盛(台電公司企劃處(副)處長) 夫婦來訪 他提起以前經常請宋先生當品管圈等等活動的評審 宋老過世近年 他都還不知道呢

今天周日中油公司的賴丹桂女士打電話來 她(主動)說王老師的這篇序寫得很好
我與她多談一下 她至少跟我提宋先生的兩件事 一是中油總公司的建地之"風水" 宋老說 中油安啦 靶場離那兒遠多呢
還有一次是利用Juran顧問公司副總到總公司給高階主管上一天課 優惠價一萬美元 還是五千 我忘啦

由於賴女士跟我提他們公司的VISION和 價值之"建立過程"
我向她介紹Dupont公司的做法
他們絕不"空談"
所以現在到他們公司的網站首頁
一定有其vision
最重要的是他們接下來有近十項目的
vision in action

DuPont公司的階層是
values statement
vision statement
mission statement

所有statements的格式都是

To ...

In the ways of


So that




nylon, synthetic,





一些Nylon周邊故事---取材2004年贈小讀者之資料
在1938年 Du Pont公司澄清Nylon為一般類產品,而不是傳說中的將New York和 LONdon合併的英美聯合注註冊商標…….

我在1989年服務於該公司,還看到1940年紐約時報(?)一張照片:一名婦女興高采烈穿上排隊買到的尼隆絲襪(Nylons)。

到1980年代 這東西的應用範圍已經非外行人所能了解(日本當然也很強),因為它工業用途(工程塑膠之主角,我們作connectors的廠商用得不少)很廣,並不只是消費產品。


這Nylon是產業史上投資研究發展(R& D)而能有「石破天驚」的特例。

Du Pont公司往後仍有極大規模的Experiment Stations (該公司對研發的稱呼),不過風光不再(我1992年與副董交談過,他搖頭……)

然後,約1995年,DuPont 竟然與英國ICI交換產品,du Pont又成為全球的大型生產廠商。不過公司發現21世紀的總口號應該是:
The Miracles of Science
而不是20世紀後半葉
Better Things for Better Life.

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